Helpdesk Coordinator

3 weeks ago

Manchester, United Kingdom ENTO FM Limited Full time

ENTO FM Limited is a fast growing facilities management and reactive property maintenance company, providing high-quality services to a diverse range of clients. We pride ourselves on our exceptional customer service, timely response, and skilled engineers who ensure the smooth operation and maintenance of various facilities.

**Responsibilities**:

- Gather necessary information from clients to accurately diagnose the issue and determine the appropriate course of action.
- Coordinate and dispatch technicians or subcontractors to address service requests, ensuring timely completion and customer satisfaction.
- Maintain up-to-date records of all service requests, work orders, and maintenance activities in the company's database or ticketing system.
- Monitor the progress of ongoing jobs, proactively communicating updates or delays to clients and escalating issues when necessary.
- Provide administrative support to the facilities management team, including scheduling appointments, preparing reports, and managing documentation.
- Collaborate with other departments to address complex maintenance or service requests, ensuring seamless coordination and communication.
- Continuously improve helpdesk processes and procedures to enhance efficiency and customer satisfaction.
- Participate in ongoing training and development to stay current on industry trends and best practices.

**Requirements**:

- Previous experience in customer service, helpdesk support, or a related role.
- Prior experience in facilities management or property maintenance is strongly preferred.
- Excellent verbal and written communication skills, with the ability to interact professionally with a diverse range of clients.
- Strong problem-solving and critical thinking abilities, with a keen attention to detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and comfortable learning new software systems.
- Ability to multitask and prioritize workload effectively in a fast-paced environment.

What We Offer:

- Competitive salary, commensurate with experience.
- Opportunities for professional growth and development within a supportive team environment.
- A positive work culture that values collaboration, innovation, and continuous improvement.
- Company Pension
- Onsite Gym
- Company Events

**Job Types**: Full-time, Permanent

**Salary**: £29,000.00-£32,534.36 per year

**Benefits**:

- Company pension
- On-site gym

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person

Reference ID: EFM05156

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