Facilities Helpdesk Coordinator

3 weeks ago


Stockport Greater Manchester, United Kingdom Hays Full time

A South Manchester-based property management company is looking to expand their in-house facilities help-desk team. The company manages a mixture of commercial and retail properties across the UK, providing maintenance and building fabric support.
You will be joining the facilities help desk team to provide comprehensive administrative support with general office duties to the client base, across the UK.
Respond to telephone calls from a dedicated direct maintenance telephone line, ensuring works are completed within the required time period.
* Input job requests/work orders via the Qube/Planet software system and complete all requisite fields.
* Chase contractors for updates and completion of all work carried out.
* Process contractor invoices.
* Maintain excellent working relationships with other colleagues, clients, and contractors.
* Report to the Head of Facilities Management any issues that prevent the fulfilment of tasks.
* Prior experience on FM Helpdesk, or in coordinator/scheduler role
* Excellent communication and customer service skills.
* Monday to Friday 8 - 4:30 / 9 - 5:30 shift patterns
On site parking
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