Customer Services Coordinator

4 months ago

Warrington, United Kingdom Vistry Group PLC Full time

Role Overview:
**In a Nutshell**

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will be responsible for delivering a professional service to our customers throughout their two year warranty period and beyond. You will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey.

We are pleased to say, this role can accommodate agile working arrangements.

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working arrangements possible for this role
- 28 days annual leave plus bank holidays, and the option to buy up to 5 days per annum
- Private Healthcare
- Company contributory pension scheme
- Life assurance - 4 x your annual salary
- Sharesave scheme
- Cycle to work scheme - up to £3000
- Support with a professional membership
- Denplan, GymFlex and many more

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Passionate about construction, house building and customer service
- Excellent written and verbal communication skills - engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Understanding of construction methods and terminology
- Commercial awareness and an eye for detail
- Ability to provide a solution focused approach
- Resilient personality and ability to maintain a professional image
- IT literate and comfortable working within bespoke IT systems
- Ability to organise and prioritise effectively
- Possess an empathetic nature

**More about the Customer Service Coordinator role **
- Keep purchaser’s plot file information up to date.
- Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Record receipt of all purchaser’s correspondence and respond within departmental timescales
- Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
- Issue instructions to Sub-contractors.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales.
- Record dates of customer visits and log all defects identified.
- Carry out all necessary calls in relation to the customer journey.
- Keep data system up to date at all times.
- Carry out general administrative duties.
- Work directly with Associate Director for Customer Services to assist management of large scale works.
- Work closely with the Housing Associations and Employeers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors

**#LI-Hybrid

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