Customer Service Coordinator

5 months ago

Warrington, United Kingdom Vistry Group PLC Full time

Role Overview:
**In a Nutshell**

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will be responsible for delivering a professional service to our customers throughout their two year warranty period and beyond. You will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare and Dental Insurance
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Passionate about construction, house building and customer service
- Excellent written and verbal communication skills - engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Understanding of construction methods and terminology
- Commercial awareness and an eye for detail
- Ability to provide a solution focused approach
- Resilient personality and ability to maintain a professional image
- IT literate and comfortable working within bespoke IT systems
- Ability to organise and prioritise effectively
- Possess an empathetic nature

**More about the Customer Service Coordinator role **
- Keep purchaser’s plot file information up to date.
- Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Record receipt of all purchaser’s correspondence and respond within departmental timescales
- Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
- Issue instructions to Sub-contractors.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales.
- Record dates of customer visits and log all defects identified.
- Carry out all necessary calls in relation to the customer journey.
- Keep data system up to date at all times.
- Carry out general administrative duties.
- Work directly with Associate Director for Customer Services to assist management of large scale works.
- Work closely with the Housing Associations and Employeers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors

**Finally, let’s tell you a bit more about us**

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

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