Customer Service Coordinator

7 months ago


Warrington, United Kingdom Vistry Group PLC Full time

Role Overview:
**In a Nutshell**

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Countryside Partnerships Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will be responsible for delivering a professional service to our customers throughout their two year warranty period and beyond. You will deal with customer concerns received by telephone or written communication and co-ordinate and administer all activities in a timely and professional manner, delivering the Vistry commitment to the customer journey

**Let’s cut to the chase, what’s in it for you**
- Competitive basic salary and annual bonus
- Agile working possible (dependent on role)
- Up to 33 days annual leave plus bank holidays
- Private Healthcare and Dental Insurance
- Competitive contributory pension scheme
- Life assurance - 4 x your annual salary
- Share incentive schemes
- Employee rewards portal with many more benefits

**In return, what we would like from you**
- Behave in line with our company values - Integrity, Caring and Quality
- Passionate about construction, house building and customer service
- Excellent written and verbal communication skills - engaging with customers, suppliers, partners
- Pro-active approach with the ability to work independently and as part of a team
- Understanding of construction methods and terminology
- Commercial awareness and an eye for detail
- Ability to provide a solution focused approach
- Resilient personality and ability to maintain a professional image
- IT literate and comfortable working within bespoke IT systems
- Ability to organise and prioritise effectively
- Possess an empathetic nature

**More about the Customer Service Coordinator role **
- Keep purchaser’s plot file information up to date.
- Keep purchasers, Customer Service Manager, and Subcontractors up to date at all times as appropriate.
- Record receipt of all purchaser’s correspondence and respond within departmental timescales
- Record receipt of all purchaser’s telephone calls and return a courtesy call on the same day.
- Issue instructions to Sub-contractors.
- Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within timescales.
- Record dates of customer visits and log all defects identified.
- Carry out all necessary calls in relation to the customer journey.
- Keep data system up to date at all times.
- Carry out general administrative duties.
- Work directly with Associate Director for Customer Services to assist management of large scale works.
- Work closely with the Housing Associations and Employeers Agents dealing with End of year defects
- Reporting on a regular basis on numbers of defects outstanding
- Gaining a rapport with sub-contractors

**Finally, let’s tell you a bit more about us**

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.



  • Warrington, Warrington, United Kingdom Integral UK LTD Full time

    **About the Role**We are seeking a skilled Customer Service Coordinator to join our team at Integral UK LTD.This is a part-time position, 3 days a week, working Monday - Friday, 8am – 4:30pm.As a Customer Service Coordinator, you will be responsible for providing exceptional customer service and support to our clients and staff.You will direct, coordinate,...


  • Warrington, United Kingdom Vistry Group PLC Full time

    Role overview ID: 2024-6597Entity: VistryRegion: Vistry Manchester & Cheshire EastDepartment: Customer ServiceContract Type: Permanent - Full TimeJob Location: Warrington, CheshireDate Posted: 18.11.2024 We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Manchester & Cheshire East, at our office in Warrington....


  • Warrington, United Kingdom Vistry Group Careers Full time

    We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our office in Warrington. As our Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting customers.You will be working within a team, assisting with the...


  • Warrington, United Kingdom Mast Group Limited Full time

    Mast Group Ltd. are looking to recruit a Customer Services Coordinator to join the Customer Services team. Mast Group Ltd. is a leading international manufacturer and supplier of medical diagnostics products for the diagnosis of infectious disease. Our products are used throughout the UK and worldwide. The job holder will an integral part of the customer...


  • Warrington, Warrington, United Kingdom Austin Fraser Full time

    An exciting opportunity has arisen for a skilled Customer Service Operations Coordinator to join CV-Library in Warrington. As a key member of our team, you will be responsible for overseeing the booking of telecom services through Alt Logic and Salesforce systems.Key ResponsibilitiesCoordinate and ensure seamless integration between Alt Logic and Salesforce...


  • Warrington, Warrington, United Kingdom Austin Fraser Full time

    A great opportunity has arisen for a skilled customer service professional to join a dynamic business in Warrington. This exciting role offers the chance to develop your skills and progress within a 12-month period. As a key member of a busy team, you will strive to provide excellent customer service in a business-to-business environment.Oversee the booking...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    About the Role:CV-Library is seeking a highly skilled and motivated Customer Service Operations Coordinator to join their team in Runcorn. This exciting opportunity will involve providing exceptional customer service via phone and email, as well as supporting the sales department with administrative tasks. The ideal candidate will have strong communication...


  • Warrington, United Kingdom Vistry Group PLC Full time

    Customer Service Coordinator - Warrington, England In a Nutshell… We have an exciting opportunity for a Customer Service Coordinator to join our team within Vistry Manchester & Cheshire East, at our office in Warrington. As our Customer Service Coordinator, you will be responsible for providing a first-class level of customer service through assisting...

  • Service Coordinator

    3 weeks ago


    Warrington, United Kingdom E3 Recruitment Full time

    Service Coordinator - £24 - £26K a year, 8 am - 5 pm/4.30 pm on a Friday (1 hr lunch) up to £4K bonus included, 28 days holiday, perm position after completing probation period, growing business, modern clean offices friendly supportive team.Location of the Service Coordinator position: WarringtonWe are looking for an experienced Service Coordinator, that...


  • Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Service Coordinator l Temporary 2-3 months l Warrington **Your new company** Our client is a housing company based in Warrington who are looking for a customer service coordinator to join their team on a temporary basis for around 2-3 months. **Your new role** Your new role as a Customer Service Coordinator is to provide a high level of customer...


  • Warrington, United Kingdom CV-Library Full time

    Job Title: Customer Care Coordinator Location: Warrington Salary: Up to £29,000 per annum About the Company Our client is a rapidly growing, forward-thinking housing developer, taking the industry by storm with their impressive track record and ambitious growth plans. Based in Warrington, they're passionate about delivering top-quality homes and...


  • Warrington, United Kingdom CSC Recruitment Ltd Full time

    Job Title: Customer Care Coordinator Location: Warrington Salary: Up to £29,000 per annum About the Company Our client is a rapidly growing, forward-thinking housing developer, taking the industry by storm with their impressive track record and ambitious growth plans. Based in Warrington, they're passionate about delivering top-quality homes and...


  • Warrington, United Kingdom Mast Group Limited Full time

    Mast Group Ltd. are looking to recruit a Customer Service Coordinator Export to join the Customer Service team. Mast Group Ltd. is a leading international manufacturer and supplier of medical diagnostics products for the diagnosis of infectious disease. Our products are used throughout the UK and worldwide. The job holder will operate, maintain and...


  • Warrington, United Kingdom Page Personnel Full time

    Entry level role in customer service role - Customer service role offering training / Flexible working hours **About Our Client**: Our client provides the best quality when its come to their product and they have built this reputation up over 50 years in the business. They credit the key to their success to the talented people working for them. Day to day...


  • Warrington, Warrington, United Kingdom Austin Fraser Full time

    Austin Fraser is seeking a highly motivated Service Delivery Coordinator to join their Support Services team at Lingley Mere Business Park.About the RoleThe successful candidate will be responsible for coordinating service delivery, ensuring adherence to Service Level Agreements, and responding to network and field queries.Coordinating service...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    About the RoleAs a Transportation Services Coordinator, you will play a key role in ensuring the efficient movement of goods and materials. You will work closely with our coordinators to understand customer needs and manage the logistics of each job.This is a challenging role that requires strong organisational skills, attention to detail, and effective...


  • Warrington, Warrington, United Kingdom CV-Library Full time

    Job DescriptionWe are seeking a Customer Success Coordinator to join our team in Warrington, Cheshire.This permanent role offers a competitive salary of £20,000 - £28,000 per annum, depending on experience, plus a comprehensive benefits package.The ideal candidate will have excellent communication and organizational skills, with the ability to work...


  • Warrington, Warrington, United Kingdom Konecranes Demag UK Ltd Full time

    We are looking for a skilled Service Operations Coordinator to join our team at Konecranes Demag UK Ltd. The successful candidate will be responsible for coordinating service requests, managing inventory, and ensuring efficient execution of service tasks.The ideal candidate will have a degree in electrical or mechanical engineering, relevant experience in an...


  • Warrington, United Kingdom Persimmon Homes Full time

    From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 250 listed company and a leading UK house builder serving local communities...


  • Warrington, Warrington, United Kingdom 360 Resourcing Full time

    Are you a driven sales professional seeking a new challenge?We're hiring a Sales and Service Coordinator to join our Warrington showroom, working closely with customers to understand their design needs and provide tailored solutions.In this full-time role, you'll earn an estimated £25,000 - £30,000 per annum, plus commission, and have the opportunity to...