Inspection Services Coordinator

3 weeks ago

Warrington, United Kingdom Bureau Technical Services Full time

**Inspection Services Coordinator / Project Coordinator**

**Permanent**

**Location - Birchwood, Warrington - Hybrid Working**

**BTS **are recruiting for an Inspection Services Coordinator / Project Coordinator on behalf of our international client who specialise in risk management. They offer services and expertise in; inspection, training, test-measurements, consulting & technical support and certification & labelling. Our client's mission is to be a trusted third party for it's customers on regulatory and non-regulatory assignments related to personal safety, site safety and compliance, environmental safety or digital security.

**Responsibilities**:

- Consolidate information provided by clients and understand fully inspection requirements
- Develops and maintains long-term relationships with accounts
- Makes sure clients receive requested products and services in a timely fashion
- Work with management to predict and trends and tracking of client account metrics
- Coordinate projects within client relationships, working to carry out client goals while meeting company goals
- Identifies opportunities to grow business with existing clients
- Collaborates with sales team to reach prospective clients
- Service multiple clients concurrently, often meeting deadlines
- Keep records of client transactions
- Timeliness and attention to detail of all requests from the client (intercompany or direct) relating to supporting documentation.
- Ensuring compliance of QMS and supporting continuous improvement
- Control of the accurate inputting of data entry into internal systems
- Ensuring all new clients are inducted into the Oracle system
- Ensuring clients experience is of the highest customer excellence standards to achieve client retention to grow the business and relationship with the client
- During the day to day activities ensure all sales / registration leads are passed using the appropriate channels.
- Escalation of claims and complaints received from clients into internal ETQ Global Quality Management System.
- Full understanding of global inspection processes and procedures and solid understanding of all Country Instructions.
- Detection of training needs within New/Current Applications team to be addressed with Supervisor
- Performing any other appropriate functions assigned by the Inspection Services management.

Work Location: Hybrid remote in Warrington

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