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Customer Service Coordinator

2 months ago

Warrington, Warrington, United Kingdom Jungheinrich Full time

Job Title: Service Coordinator

Company Name: Jungheinrich

Role Purpose
  • Coordinate logistics resources efficiently to meet customer expectations
  • Maintain clear communication with customers and colleagues
  • Review, plan, prioritize, and assign work effectively
Key Responsibilities
  • Handle customer inquiries according to procedure
  • Build strong relationships with customers and team members
  • Update customers on work status regularly
  • Plan maintenance activities
  • Allocate and monitor work progress
  • Record and escalate work orders
  • Order sub-contracted services
  • Manage team schedules and timesheets
  • Ensure accurate and timely charging of work to customers
  • Review team resources and skill matrix regularly
  • Participate in internal meetings
  • Monitor and report team performance
  • Procure equipment and materials for team members

In addition to the above responsibilities, the jobholder may be assigned other duties as needed by the Area Service Manager

Requirements
  • Experience in logistics planning
  • Ability to work effectively under pressure
  • Strong communication skills
  • Proficient in IT
  • Industry experience preferred
Competencies Required:
  • Adaptability
  • Attention to Detail
  • Flexibility
  • Influencing
  • Integrity
  • Resilience and Tenacity