Customer Service Coordinator

4 weeks ago

Warrington, Warrington, United Kingdom Vistry Group PLC Full time
Customer Service Coordinator Role Overview

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Coordinator. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that all customer interactions are handled in a professional and courteous manner.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers
  • Respond to customer complaints and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure that customer needs are met
  • Maintain accurate records of customer interactions and complaints
  • Develop and implement process improvements to enhance customer satisfaction
Requirements:
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
  • High school diploma or equivalent required; degree in a related field preferred
What We Offer:
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

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