Call Centre Executive
4 weeks ago
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Executive. As a Call Center Executive, you will be responsible for providing exceptional customer service and support to our clients.
**Duties**:
- Answer incoming calls from customers and provide assistance with inquiries, orders, and complaints
- Up sell products or services to customers when appropriate
- Analyze customer needs and recommend suitable solutions
- Handle customer concerns and resolve issues promptly and professionally
- Maintain a high level of phone etiquette and professionalism at all times
**Qualifications**:
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work well under pressure and handle challenging situations with patience and empathy
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
**Salary**: From £24,957.63 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 11/04/2024
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