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Call Centre Representative
5 months ago
We are looking for a Call Centre Representative to join our team
**Duties**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products and services to customers
- Resolve customer complaints or concerns with patience and empathy
- Up sell products or services to customers when appropriate
- Collaborate with team members to achieve individual and team goals
**Skills**:
- Excellent verbal and written communication skills in person
- Ability to effectively communicate with customers from diverse backgrounds
- Strong phone etiquette and active listening skills
- Ability to analyse customer needs and provide appropriate solutions
**Salary**: From £23,577.33 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Southampton (preferred)
Work Location: In person
Application deadline: 12/03/2024