![Relay Group Ltd](https://media.trabajo.org/img/noimg.jpg)
Call Centre Representative
2 months ago
We are seeking motivated and customer-focused individuals to join our team as Call Centre Representatives. As a Call Centre Representative, you will be the first point of contact for our customers, providing excellent service and resolving inquiries.
**Duties**:
- Answer incoming calls from customers and provide assistance and support
- Handle customer inquiries, complaints, and requests with professionalism and empathy
- Up sell products or services to customers when appropriate
- Utilise phone etiquette to ensure positive customer interactions
- Communicate effectively with customers in person
- Analyse customer needs and provide appropriate solutions or recommendations
**Skills**:
- Excellent verbal and written communication skills
- Strong problem-solving skills and ability to think quickly on your feet
- Ability to work in a fast-paced environment and handle high call volumes
- Strong attention to detail and accuracy
- Ability to work well in a team-oriented setting
**Salary**: From £25,577.33 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Southampton (preferred)
Work Location: In person
Application deadline: 13/03/2024
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