Call Centre Representative

1 month ago


Southampton, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products, services, and promotions
- Up sell additional products or services to maximize sales opportunities
- Analyse customer needs and recommend appropriate solutions
- Maintain a high level of knowledge about company products and services

**Skills**:

- Excellent phone etiquette with the ability to handle a high volume of calls
- Strong analytical skills to identify customer needs and provide appropriate solutions
- Excellent communication and interpersonal skills
- Ability to effectively communicate complex information in a clear and concise manner

**Salary**: From £24,791.99 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 21/03/2024



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