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Call Centre Representative

4 months ago


Southampton, United Kingdom Channel Partners Limited Full time

We are currently seeking a Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing excellent customer service and handling inbound and outbound calls. This is a full-time position with opportunities for career growth.

**Duties**:

- Handle incoming customer calls and provide accurate information and assistance
- Make outbound calls to follow up with customers or provide updates
- Assist customers with product inquiries, order placement, and issue resolution
- Enter customer data and update records in the system with accuracy
- Analyze customer needs and recommend appropriate products or services
- Multilingual skills are a plus

**Qualifications**:

- Excellent phone etiquette and communication skills
- Strong data entry skills with attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Previous call center experience is preferred but not required

**Job Types**: Full-time, Permanent

Pay: From £25,624.53 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 29/05/2024