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Call Centre Representative

5 months ago


Southampton, United Kingdom Emson Creative Group Full time

**Job Title**:Call Center Representative

The Call Center Representative will be responsible for handling customer service and resolving issues. The Call Center Representative will be working in a team environment to ensure a smooth customer service experience for our customers.

**Responsibilities**:

- Receive orders and prepare for shipment.
- Resolve customer complaints and provide appropriate solutions.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Assist in other projects as needed.

**Skills**:
**Proven customer support experience or experience as a client service representative**
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt respond to different types of characters
- Excellent communication and presentation skills, with the ability to make an impact on teams of people and departments in a fast-paced environment
- Fast learner with the ability to learn new software programs quickly. (i.e., Salesforce)

Emson Creative Group is an Equal Opportunity Employer

**Salary**: £22,487.00-£24,892.00 per year

**Benefits**:

- Canteen
- Company events
- On-site parking
- Transport links

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (required)

Work Location: In person