Call Centre Agent

2 months ago


Southampton, United Kingdom The Connected Consulting Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Agent. As a Call Centre Agent, you will be responsible for providing excellent customer service and resolving inquiries over the phone. This is an exciting opportunity to work in a fast-paced environment and contribute to our company's success.

**Duties**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about our products, services, and promotions
- Analyze customer needs and recommend appropriate solutions
- Utilize phone etiquette to ensure positive customer interactions
- Collaborate with team members to achieve department goals and objectives

**Skills**:

- Strong verbal and written communication skills
- Excellent phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide effective solutions
- Strong attention to detail and organizational skills

**Salary**: From £24,834.00 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 16/04/2024


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