Call Centre Representative

2 weeks ago


Southampton, United Kingdom 1st Line Limited Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position with opportunities for career growth.

**Duties**:

- Answer incoming calls from customers and provide assistance in a professional and courteous manner
- Handle customer inquiries, complaints, and provide appropriate solutions
- Utilize effective communication skills to ensure customer satisfaction
- Upsell products or services when appropriate
- Perform data entry and maintain accurate customer records
- Analyze customer needs and recommend suitable products or services
- Follow call center scripts and guidelines to ensure consistency and quality of service
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Excellent verbal and written communication skills in English
- Strong analytical and problem-solving abilities
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Previous experience in a call center or customer service role is preferred but not required
- Proficient in data entry and computer skills
- Ability to adapt to changing technology platforms

**Job Types**: Full-time, Permanent

Pay: From £23,178.22 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 30/04/2024



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