Call Centre Operator

3 weeks ago


Southampton, United Kingdom Relay Group Limited Full time

As a Call Center Operator, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing outstanding customer service

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide information about products and services to customers
- Upsell products and services when appropriate
- Handle customer complaints or concerns with empathy and patience
- Perform data entry tasks accurately and efficiently
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of phone etiquette and professionalism at all times

**Qualifications**:

- Excellent verbal and written communication skills in English
- Ability to communicate effectively with customers from diverse backgrounds
- Strong multitasking skills to handle multiple calls and inquiries simultaneously
- Proficiency in data entry and computer skills

**Job Types**: Full-time, Permanent

**Salary**: From £23,365.52 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person


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