Call Centre Operator
3 weeks ago
We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries.
**Duties**:
- Handle inbound and outbound calls in a professional manner
- Provide information about products or services
- Assist customers with orders, inquiries, and issue resolution
- Utilize scripts to provide accurate information
- Upsell products or services when appropriate
- Perform data entry tasks accurately and efficiently
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service
**Qualifications**:
- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and recommend solutions
- Strong data entry skills with attention to detail
- Multilingual abilities are advantageous
- Prior experience in a call center or customer service role is preferred
**Job Types**: Full-time, Permanent
Pay: From £25,624.53 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 26/05/2024
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