Call Centre Operator

3 weeks ago


Southampton, United Kingdom CHANNEL ALT LTD Full time

We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, providing exceptional service and resolving inquiries.

**Duties**:

- Handle inbound and outbound calls in a professional manner
- Provide information about products or services
- Assist customers with orders, inquiries, and issue resolution
- Utilize scripts to provide accurate information
- Upsell products or services when appropriate
- Perform data entry tasks accurately and efficiently
- Maintain customer records by updating account information
- Follow communication scripts to ensure consistency and quality of service

**Qualifications**:

- Excellent phone etiquette and communication skills
- Ability to analyze customer needs and recommend solutions
- Strong data entry skills with attention to detail
- Multilingual abilities are advantageous
- Prior experience in a call center or customer service role is preferred

**Job Types**: Full-time, Permanent

Pay: From £25,624.53 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 26/05/2024


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