Call Centre Operator
3 weeks ago
**About us**
Switch Advisor Partners is a small business in Southampton. We are professional, supportive and engaging.
Our work environment includes:
- Growth opportunities
- Modern office setting
- Wellness programmes
- Regular social events
We are looking for an enthusiastic individual to join our call centre team in Southampton
No experience needed
**Duties**:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call centre team members based on trust and reliability.
- Making sales or recommendations for products or services that may better suit client needs. - Taking part in training and other learning opportunities to expand knowledge of company and position.
Qualifications:
- Previous customer service experience in a call center or retail environment is a plus
- Excellent communication skills, both verbal and written
- Strong problem-solving and decision-making abilities
- Ability to multitask and prioritize tasks effectively
- Proficient in using computer systems, including MS Office Suite and CRM software
- Detail-oriented with a high level of accuracy in data entry
- Ability to work independently as well as part of a team
**Salary**: £21,497.00-£22,901.00 per year
**Benefits**:
- Company events
- Company pension
- Free or subsidised travel
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Southampton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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