Call Centre Advisor

2 months ago


Southampton, United Kingdom VP GROUP LTD Full time

Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy problem-solving? We're seeking motivated individuals to join our growing team as Call Centre Advisors

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products or services to customers
- Resolve customer complaints or issues by investigating problems and finding appropriate solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend the best solutions based on their requirements
- Follow call center scripts and guidelines to ensure consistent and high-quality customer service

**Requirements**:

- Excellent phone etiquette and strong communication skills in English
- Ability to communicate effectively with customers, both verbally and in writing
- Strong problem-solving skills and the ability to think quickly on your feet
- Previous experience in a call center or customer service role is a plus

**Job Types**: Full-time, Permanent

**Salary**: From £25,122.71 per year

**Benefits**:

- Company events
- On-site parking
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person


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