Call Centre Advisor
2 months ago
Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced environment and enjoy problem-solving? We're seeking motivated individuals to join our growing team as Call Centre Advisors
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate information about products or services to customers
- Resolve customer complaints or issues by investigating problems and finding appropriate solutions
- Perform data entry tasks to update customer records and maintain accurate information
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend the best solutions based on their requirements
- Follow call center scripts and guidelines to ensure consistent and high-quality customer service
**Requirements**:
- Excellent phone etiquette and strong communication skills in English
- Ability to communicate effectively with customers, both verbally and in writing
- Strong problem-solving skills and the ability to think quickly on your feet
- Previous experience in a call center or customer service role is a plus
**Job Types**: Full-time, Permanent
**Salary**: From £25,122.71 per year
**Benefits**:
- Company events
- On-site parking
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Southampton (preferred)
Work Location: In person
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