Call Centre Executive

3 weeks ago


Southampton, United Kingdom Switch Advisor Consultancy Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients.

**Duties**:

- Handle inbound and outbound calls from customers, addressing their inquiries, concerns, and providing appropriate solutions
- Maintain a high level of professionalism and phone etiquette while interacting with customers
- Communicate effectively with customers to ensure a positive experience and build strong customer relationships
- Assist customers with product information, order status, billing inquiries, and general support
- Collaborate with team members to resolve complex customer issues in a timely manner

**Skills**:

- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent phone etiquette and communication skills
- Ability to prioritize tasks effectively and manage time efficiently in a fast-paced environment
- Strong problem-solving skills to address customer concerns and find resolutions

**Salary**: From £23,022.67 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Southampton: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 11/04/2024


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