Call Centre Representative

1 month ago


Southampton, United Kingdom VP GROUP LTD Full time

We are currently seeking a motivated and customer-focused individual to join our team as a Call Center Representative. As a key member of our customer service department, you will be responsible for addressing customer inquiries, resolving issues, and providing information about our products/services.

**Duties**:

- Answer incoming customer calls and provide assistance or information as needed
- Handle customer inquiries and resolve complaints or issues in a professional and timely manner
- Utilize phone etiquette to ensure positive customer interactions
- Upsell products or services to customers when appropriate
- Analyze customer needs and recommend appropriate solutions

**Skills**:

- Bilingual or multilingual skills are highly desired
- Strong verbal communication skills, with the ability to articulate information clearly and concisely
- Excellent phone etiquette and customer service skills
- Proficient in data entry and computer systems
- Ability to work in a fast-paced environment and handle high call volumes

**Job Types**: Full-time, Permanent

**Salary**: From £25,200.35 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person



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