Call Centre Operator

3 weeks ago


Southampton, United Kingdom Relay Group Ltd Full time

We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is an excellent opportunity to join a dynamic and growing company in the customer service industry.

**Duties**:

- Answer incoming calls from customers and provide assistance with their inquiries
- Handle customer complaints and resolve issues in a professional and timely manner
- Upsell products or services to customers when appropriate
- Enter customer information into the database accurately and efficiently
- Communicate effectively with customers in English
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of phone etiquette and professionalism at all times

**Experience**:

- Previous experience in a call center or customer service role is preferred
- Strong data entry skills with attention to detail
- Ability to multitask and prioritize tasks effectively
- Excellent verbal and written communication skills in English
- Ability to adapt to changing situations and handle difficult customers with empathy

**Job Types**: Full-time, Permanent

**Salary**: From £25,577.33 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Southampton (preferred)

Work Location: In person

Application deadline: 13/03/2024


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