Business Support Administrator

3 months ago

Glasgow, United Kingdom Hymans Robertson LLP Full time

Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.

We currently have an exciting opportunity to join this department as a Business Support Administrator, within our Client Services team in our Glasgow Office on a fixed term basis.

**What will your role look like?**
You’ll work on a variety of key administrative tasks across the department, ensuring that any incoming requests and correspondence are directed to the relevant administration teams for further action.

**You’ll do this by**:

- Actioning incoming mail from our members, ensuring this is recorded and distributed to the correct teams following our relevant internal procedures.
- Assist with further elements of office administration such as photocopying member documents, confirming the validity of these and returning them to senders with covering letters as required.
- Updating member correspondence records on our administration database.
- Working with our on-line archive suppliers to action any contact and file requests.
- Handling incoming cheques and distributing them to our accounts team.
- Maintaining our internal document archiving system, while also co-ordinating the printing and binding of documents as required.

**To enjoy and succeed in this role, you will have**:

- Previous experience in a similar office-based secretarial or administrative role.
- Experience of using Microsoft Office, in particular Outlook and Word and Teams.
- Excellent written and verbal communication skills.
- Time management, organisation and prioritisation skills, with the ability to successfully meet deadlines and manage your own workload.
- Be able to work quickly and accurately, with a strong attention to detail.
- An awareness of GDPR and the risk surrounding data breaches.
- Been educated to at least GCSE (or equivalent) level in English.

A more detailed list of requirements for this position is available within the role profile - which is available on request.

**In addition to a competitive salary and access to our profit share scheme, we offer**:

- A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
- A collaborative and encouraging work environment where your thinking and ideas are encouraged.
- On site mental health and wellbeing assistance
- A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
- Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
- Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.

We work alongside employers, trustees and financial services institutions, offering independent pensions, investments, benefits and risk consulting services, as well as data and technology solutions.

That's the who and the what. More important is the 'why'. The work we do may not always seem the sexiest. But it's difficult, it's complex, and it's important. We help our clients, their employees, members and customers make decisions that have real and direct consequences on their financial futures.

For 100 years we've taken this responsibility seriously. Together, as a team and with our clients and partners, we're here to build better futures.

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