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2nd Line Application Support

4 months ago

Reading, United Kingdom Xact Placements Limited Full time

Are you looking for a new exciting opportunity working as a 2nd Line Application Support Analyst to be based in Reading, Berkshire?

Main Duties of the Role
- Provide customer service to customers to ensure a consistent experience
- Act in accordance with information security policies and report any potential or actual Security events or other Security risks
- Carry out installations and configurations of end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products
- Support end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products by testing, maintaining, monitoring, and troubleshooting in order to determine source of computer problems
- Respond to emergency network outages
- Perform system backups and recovery with all systems
- Administer and maintain end user accounts, permissions, and access rights as directed by change requests from the Service Desk and in line with the Network Security Policy.
- Document and report on work completed to ensure compliance with procedures
- Escalate issues where required
- Evaluate escalations and action appropriately

Your Skills and Experience
- Proven experience in IT desktop support environment
- Understanding of ITIL Practices
- Excellent communication skills, both written and verbal
- Ability to communicate and advise technical/service information
- WAN/LAN/Networking skill sets
- Microsoft/VMWare/Cloud technologies
- Good understanding of PC hardware, Microsoft operating systems and networking.