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2nd Line Technical Support Specialist

2 months ago

Reading, United Kingdom Premier IT Full time
Job Title: 2nd Line Technical Support Specialist (Contract)

Location:
Remote

Contract Duration:
Initial contract with potential for extension

Rate:
Competitive daily rate

Company Overview:
Premier IT is a leading player in the technology sector, dedicated to providing innovative solutions that enhance operational efficiency and user experience.

Role Overview:
We are looking for a committed and experienced 2nd Line Technical Support Specialist to join our team on a contractual basis. In this position, you will play a crucial role in delivering high-quality technical assistance and ensuring the effective functioning of IT systems.

Key Responsibilities:

Customer Support:

Deliver first-class technical support to users through various channels, ensuring exceptional service and effective resolution of issues.


Issue Diagnosis:

Identify and troubleshoot hardware and software problems, escalating complex issues to higher support tiers as needed.


Ticket Management:
Record all support requests in the helpdesk system, maintaining accurate documentation and providing timely updates.

Problem Resolution:
Address common technical challenges related to operating systems, network connectivity, and application software, adhering to established procedures.

User Guidance:
Assist users with the setup and configuration of IT equipment, software installations, and basic network troubleshooting.

System Monitoring:
Oversee and maintain computer systems and networks, conducting regular checks to ensure optimal performance and security.

Key Requirements:

Qualifications:

Education:
Bachelor's degree in Computer Science, Information Technology, or a related discipline. Equivalent experience may be considered.

Certifications:
Relevant IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate are advantageous.

Experience:

Technical Support:

A minimum of 1-2 years of experience in a technical support role, ideally within a fast-paced technology environment.


Industry Knowledge:
Familiarity with industry standards, regulations, and technologies commonly used in the tech sector.

Technical Skills:

Operating Systems:
Proficient in supporting Windows, macOS, and Linux operating systems.

Networking:
Basic understanding of network protocols, VPNs, firewalls, and troubleshooting techniques.

Software:
Experience with standard office software (Microsoft Office, Google Workspace) and specialized applications relevant to the technology industry.