IT Support Specialist

1 month ago


Reading, Reading, United Kingdom RedRock Resourcing Full time

2nd/3rd Line IT Support Engineer

About the Role:

We are seeking a highly skilled and experienced 2nd/3rd Line IT Support Engineer to join our growing support function. As a key member of our IT team, you will be responsible for analysing and resolving complex end-user hardware, software and connectivity issues, both desk-side and remotely.

Key Responsibilities:

  • Provide technical support for Microsoft Windows environments, including Windows 10/11, Active Directory, Office 365, and Networking (DNS administration).
  • Configure and rebuild workstations, as well as provide onsite/remote support, prepping and installing equipment for new starters, software and hardware installs, and troubleshooting network issues and patching.
  • Develop and maintain strong customer relationships, with excellent communication and interpersonal skills, and prior experience in a similar customer service role.
  • Work collaboratively with peers to resolve operational problems and contribute to the development of the team.
  • Experience with a ticketing system and a driving license are also required.

What We Offer:

As a 2nd/3rd Line IT Support Engineer with our organisation, you can expect a competitive salary, continuous opportunities to develop and progress your career, a great learning culture and working environment, flexible hours, a competitive benefits package, and much more.

How to Apply:

Please send your CV for a full job description and an informal chat about the role.



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