Technical Support Specialist

2 days ago

Reading, Reading, United Kingdom Landmark Information Full time

About Landmark Information

Landmark Information is a dynamic and supportive organization that values innovation, collaboration, and employee growth. We foster a culture of excellence, encouraging our team members to contribute to the development and direction of our products and services.

Job Summary

We are seeking an enthusiastic IT Technical Support Analyst with an interest in Application Support to join our team. The successful candidate will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service experience.

Key Responsibilities

  • Investigate and resolve customer-affecting bugs and issues in collaboration with the 2nd Line, DevOps, and Engineering teams.
  • Proactively create and update knowledge base articles to improve fault resolution at the 1st Line.
  • Ensure accurate prioritization, investigation, and resolution of incidents using the internal system.
  • Provide technical support and guidance to customers, ensuring a high level of customer satisfaction.

Requirements

  • Minimum A-level standard or equivalent.
  • Highly analytical with excellent organization and problem-solving skills.
  • Ability to actively listen and understand user requirements and translate into technical solutions.
  • Customer service experience.

Desirable Skills

  • CompTIA A+ or equivalent.
  • ITIL v3/v4 Foundation or previous Service/Support Desk experience.
  • Basic Windows troubleshooting skills.
  • Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
  • Basic IT security knowledge (firewalls, anti-virus, etc).
  • Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.

About You

You'll be stepping into an inspiring career with real opportunities for growth. We hire ambitious and passionate talent into our business and are proud of the steps we take to maximize potential in our employees, nurturing and supporting their professional and personal development.

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Carbon60 Full time

    Position OverviewTECHNICAL SUPPORT SPECIALISTCarbon60 is seeking to hire a Technical Support Specialist for a prominent utilities organization.POSITION: Technical Support SpecialistSALARY:£14 per hour, approximately £27,000 annually (PAYE)EMPLOYMENT TYPE: 6-month contract with potential for extensionWORK LOCATION: Reading (RH1)WORKING HOURS: Full-time, 37...

  • Technical Support Specialist

    3 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at IGEL Technology. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical assistance to...

  • Technical Support Specialist

    3 days ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at IGEL Technology. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide technical assistance to...

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Principle Full time

    Position OverviewTechnical Support Specialist – API SolutionsAre you eager to contribute to a dynamic team and enhance customer satisfaction through technical expertise?We are seeking a skilled Technical Support Specialist to join the Global Support division of a leading SaaS organization, dedicated to addressing platform-related technical challenges.In...

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Landmark Information Full time

    Exciting Opportunity for a Technical Support Specialist at LandmarkBecome a vital part of Landmark's innovative team as a Technical Support Specialist, where you will play a key role in enhancing our product offerings and customer satisfaction. Collaborate with a friendly and engaging team that encourages creativity and inquisitive thinking.Primary...

  • Technical Estimator

    2 days ago

    Reading, Reading, United Kingdom ETS Technical Selection Full time

    Job Summary:We are seeking an experienced Technical Estimator & Tendering Specialist to join our team at ETS Technical Selection. As a key member of our team, you will be responsible for providing technical estimates and tenders for our switchgear and power distribution projects.Key Responsibilities:Develop and maintain accurate and detailed technical...

  • Technical Estimator

    2 days ago

    Reading, Reading, United Kingdom ETS Technical Selection Full time

    Job Summary:We are seeking an experienced Technical Estimator & Tendering Specialist to join our team at ETS Technical Selection. As a key member of our team, you will be responsible for providing technical estimates and tenders for our switchgear and power distribution projects.Key Responsibilities:Develop and maintain accurate and detailed technical...

  • Technical Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Microsoft Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues through troubleshooting and collaboration with...

  • Technical Support Specialist

    2 days ago

    Reading, Reading, United Kingdom Microsoft Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues through troubleshooting and collaboration with...

  • Technical Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Workingmums Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Workingmums. As a Technical Support Specialist, you will be responsible for providing technical support to our maintenance teams, ensuring the smooth operation of our building services, including electrical distribution, compressed air, steam, chilled water, HVAC, and...

  • Technical Support Specialist

    4 days ago

    Reading, Reading, United Kingdom Workingmums Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Workingmums. As a Technical Support Specialist, you will be responsible for providing technical support to our maintenance teams, ensuring the smooth operation of our building services, including electrical distribution, compressed air, steam, chilled water, HVAC, and...

  • Technical Support Specialist

    7 days ago

    Reading, Reading, United Kingdom Microsoft Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues through troubleshooting and collaboration with...

  • Technical Support Specialist

    6 days ago

    Reading, Reading, United Kingdom Microsoft Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues through troubleshooting and collaboration with...

  • Technical Support Specialist

    5 days ago

    Reading, Reading, United Kingdom eflow Global Full time

    About the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team at eflow Global. As a Technical Support Specialist, you will play a critical role in providing exceptional technical assistance and support to our clients, ensuring a seamless user experience.Key Responsibilities:Provide technical assistance and...

  • Technical Support Specialist

    5 days ago

    Reading, Reading, United Kingdom eflow Global Full time

    About the Role:We are seeking a highly skilled and motivated Technical Support Specialist to join our dynamic team at eflow Global. As a Technical Support Specialist, you will play a critical role in providing exceptional technical assistance and support to our clients, ensuring a seamless user experience.Key Responsibilities:Provide technical assistance and...

  • Technical Estimator

    5 days ago

    Reading, Reading, United Kingdom ETS Technical Selection Full time

    Job Title: Technical Estimator & Tendering SpecialistAbout the Role:We are seeking an experienced Technical Estimator & Tendering Specialist to join our team at ETS Technical Selection. As a key member of our team, you will be responsible for providing technical estimates and tenders for our switchgear and power distribution projects.Key...

  • Technical Estimator

    5 days ago

    Reading, Reading, United Kingdom ETS Technical Selection Full time

    Job Title: Technical Estimator & Tendering SpecialistAbout the Role:We are seeking an experienced Technical Estimator & Tendering Specialist to join our team at ETS Technical Selection. As a key member of our team, you will be responsible for providing technical estimates and tenders for our switchgear and power distribution projects.Key...

  • Technical Support Specialist

    6 days ago

    Reading, Reading, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at FirstGroup. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our rolling stock and train software.Key ResponsibilitiesProvide advanced technical support and fault finding for rolling stock and train...

  • Technical Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at FirstGroup. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our rolling stock and train software.Key ResponsibilitiesProvide advanced technical support and fault finding for rolling stock and train...

  • Customer Support Technical Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Carbon60 Full time

    TECHNICAL SUPPORT SPECIALISTCarbon60 is seeking to hire aTechnicalSupport Specialistto join a prominent utilities organization.POSITION :Technical Support SpecialistSALARY:£14 per hour, approximately £27,000 annually (PAYE)EMPLOYMENT TYPE :6 months with potential for extensionLOCATION :Remote and on-siteWORKING HOURS :Full-time, 37 hours, Monday to...