Technical Support Specialist

3 weeks ago


Reading, Reading, United Kingdom Landmark Information Full time

Exciting Opportunity for a Technical Support Specialist at Landmark

Become a vital part of Landmark's innovative team as a Technical Support Specialist, where you will play a key role in enhancing our product offerings and customer satisfaction. Collaborate with a friendly and engaging team that encourages creativity and inquisitive thinking.

Primary Duties:

  • Address customer inquiries and technical issues with professionalism
  • Assist in diagnosing and resolving customer-related bugs and challenges
  • Develop and maintain knowledge base documentation for issue resolution

Qualifications:

  • Excellent communication abilities with a keen eye for detail
  • Prior experience in a technical support or service desk environment
  • Educational background equivalent to A-levels
  • Strong analytical and problem-solving capabilities

Preferred Skills:

  • CompTIA A+ certification or similar credentials
  • Familiarity with ITIL v3/v4 Foundation principles
  • Proficiency in troubleshooting Windows operating systems
  • Networking issue resolution skills
  • Basic understanding of IT security protocols


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