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Technical Support Specialist

2 months ago

Reading, Reading, United Kingdom Principle Full time
Position Overview

Technical Support Specialist – API Solutions

Are you eager to contribute to a dynamic team and enhance customer satisfaction through technical expertise?

We are seeking a skilled Technical Support Specialist to join the Global Support division of a leading SaaS organization, dedicated to addressing platform-related technical challenges.

In this role, you will deliver technical assistance to business clients utilizing our platform. You will cultivate and sustain in-depth knowledge of our product suite, while troubleshooting and resolving complex support inquiries. Additionally, you will create and update knowledge base articles that document solutions to customer-reported issues and perform operational tasks to provision, rebuild, configure, and restore services for client cloud environments.

Key Qualifications

  • Understanding of the Agile software development lifecycle, along with experience in providing technical support for B2B software solutions.
  • Proficiency with customer incident tracking or CRM systems, such as ServiceNow, and familiarity with software defect tracking tools like JIRA.
  • Broad technical skill set, including Java development, SQL, application architecture, knowledge of front-end web technologies such as JavaScript, and a solid understanding of RESTful APIs.
  • Experience in supporting a UNIX/Linux environment is preferred.
  • If you possess exceptional problem-solving abilities and troubleshooting skills, we encourage you to consider this opportunity. Join our global team committed to delivering outstanding customer service.

Compensation and Benefits

  • This position offers a competitive annual salary.
  • It is a hybrid role, requiring 2-3 days of onsite presence.

We look forward to reviewing your application.