Technical Support Specialist

5 days ago

Reading, Reading, United Kingdom Microsoft Full time

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.

Key Responsibilities

  • Investigate and resolve complex customer technical issues through troubleshooting and collaboration with internal teams.
  • Act as an advisor to customers, providing guidance and support to ensure successful issue resolution.
  • Develop and maintain technical expertise in Microsoft products and services to effectively resolve customer issues.
  • Collaborate with Microsoft Engineering and Supportability teams to identify and resolve product defects and improve automation techniques.
  • Participate in readiness programs, technical coaching, and mentoring to share knowledge and expertise with peers.

Requirements

  • Hands-on working experience in technical support, technical consulting, or information technology.
  • Experience working in a global customer service environment resolving complex technical issues.
  • Strong technical skills, including sys-admin, active directory, and SCCM-Config Manager experience.
  • Fluent English language skills, with the ability to read, write, and speak effectively.
  • Ability to meet Microsoft's security screening requirements, including the Microsoft Cloud Background Check.

What We Offer

  • Industry-leading healthcare and educational resources.
  • Discounts on Microsoft products and services.
  • Savings and investment opportunities.
  • Generous time away and giving programs.
  • Opportunities to network and connect with colleagues.

About Microsoft

Microsoft's mission is to empower every person and organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Our values of respect, integrity, and accountability create a culture of inclusion where everyone can thrive at work and beyond.

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