Customer Support Technical Specialist
2 weeks ago
TECHNICAL SUPPORT SPECIALIST
Carbon60 is seeking to hire a
Technical
Support Specialist
to join a prominent utilities organization.
POSITION :
Technical Support Specialist
SALARY:
£14 per hour, approximately £27,000 annually (PAYE)
EMPLOYMENT TYPE :
6 months with potential for extension
LOCATION :
Remote and on-site
WORKING HOURS :
Full-time, 37 hours, Monday to Friday
WORKING ARRANGEMENT :
Hybrid model - currently 2 days in the office and 3 days remotely.
ROLE OVERVIEW:
As a Technical Support Specialist within the Metering division, you will be tasked with addressing intricate billing and metering inquiries.
Deliver exceptional customer support, ensuring that all inquiries are managed swiftly and effectively, whether through electronic communication or telephonic interactions.
Exhibit adaptability and a proactive approach in handling a varied customer demographic, ensuring that service standards remain elevated while managing multiple responsibilities and adhering to Key Performance Indicators (KPIs) and objectives.
Excel in a customer relations role, utilizing your outstanding communication and interpersonal abilities to foster and sustain robust relationships with stakeholders, both internal and external, contributing to a harmonious business atmosphere.IDEAL CANDIDATE:
Minimum of 1 year experience in a Customer Support role.
Strong problem-solving skills.
Excellent communication capabilities and eagerness to learn.
Proficient in Microsoft Office applications, including data analysis in Excel.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio operates as an Employment Business in relation to this opportunity.
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