Customer Support Technical Specialist

2 weeks ago


Reading, Reading, United Kingdom Carbon60 Full time

TECHNICAL SUPPORT SPECIALIST
Carbon60 is seeking to hire a

Technical

Support Specialist

to join a prominent utilities organization.

POSITION :
Technical Support Specialist

SALARY:
£14 per hour, approximately £27,000 annually (PAYE)

EMPLOYMENT TYPE :
6 months with potential for extension

LOCATION :
Remote and on-site

WORKING HOURS :
Full-time, 37 hours, Monday to Friday

WORKING ARRANGEMENT :
Hybrid model - currently 2 days in the office and 3 days remotely.

ROLE OVERVIEW:


As a Technical Support Specialist within the Metering division, you will be tasked with addressing intricate billing and metering inquiries.

Regular consultations with service providers will be necessary to compile weekly updates for clients.

Deliver exceptional customer support, ensuring that all inquiries are managed swiftly and effectively, whether through electronic communication or telephonic interactions.

Exhibit adaptability and a proactive approach in handling a varied customer demographic, ensuring that service standards remain elevated while managing multiple responsibilities and adhering to Key Performance Indicators (KPIs) and objectives.

Excel in a customer relations role, utilizing your outstanding communication and interpersonal abilities to foster and sustain robust relationships with stakeholders, both internal and external, contributing to a harmonious business atmosphere.

IDEAL CANDIDATE:
Minimum of 1 year experience in a Customer Support role.
Strong problem-solving skills.
Excellent communication capabilities and eagerness to learn.
Proficient in Microsoft Office applications, including data analysis in Excel.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio operates as an Employment Business in relation to this opportunity.



  • Reading, Reading, United Kingdom Carbon 60 Full time £14

    POSITION:Technical Support SpecialistSALARY:£14 per hour, approximately £27,000 annually (PAYE)EMPLOYMENT TYPE:6-month contract with potential for extensionWORK LOCATION:Remote and Office HybridWORKING HOURS:Full-time, 37 hours per week, Monday to FridayWORKING ARRANGEMENT:Hybrid model - currently 2 days in the office and 3 days working remotelyROLE...


  • Reading, Reading, United Kingdom Microsoft Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues through troubleshooting and collaboration with...


  • Reading, Reading, United Kingdom Microsoft Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Key ResponsibilitiesInvestigate and resolve complex customer technical issues through troubleshooting and collaboration with...


  • Reading, Reading, United Kingdom Principle Full time

    Position OverviewTechnical Support Specialist – API SolutionsAre you eager to contribute to a dynamic team and enhance customer satisfaction through technical expertise?We are seeking a skilled Technical Support Specialist to join the Global Support division of a leading SaaS organization, dedicated to addressing platform-related technical challenges.In...


  • Reading, Reading, United Kingdom Landmark Information Full time

    Exciting Opportunity for a Technical Support Specialist at LandmarkBecome a vital part of Landmark's innovative team as a Technical Support Specialist, where you will play a key role in enhancing our product offerings and customer satisfaction. Collaborate with a friendly and engaging team that encourages creativity and inquisitive thinking.Primary...


  • Reading, Reading, United Kingdom Mercury Systems Full time

    Job DescriptionJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will provide technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.Responsibilities:Technical Support:...


  • Reading, Reading, United Kingdom Mercury Systems Full time

    Job DescriptionJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will provide technical support to our customers, ensuring their needs are met and their issues are resolved efficiently.Responsibilities:Technical Support:...


  • Reading, Reading, United Kingdom eflow Global Full time

    About Eflow GlobalEflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job DescriptionWe are seeking a talented Technical Support Specialist to join our dynamic team. As the first point of contact for our clients, you will provide...


  • Reading, Reading, United Kingdom eflow Global Full time

    About Eflow GlobalEflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job DescriptionWe are seeking a talented Technical Support Specialist to join our dynamic team. As the first point of contact for our clients, you will provide...


  • Reading, Reading, United Kingdom eflow Global Full time

    About Eflow GlobalEflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As the first point of contact for our clients, you will...


  • Reading, Reading, United Kingdom eflow Global Full time

    About Eflow GlobalEflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As the first point of contact for our clients, you will...


  • Reading, Reading, United Kingdom Mercury Systems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will be responsible for providing technical support and expertise to our customers and internal teams.Key ResponsibilitiesProvide technical analysis and support to customers and internal teams to...


  • Reading, Reading, United Kingdom eflow Global Full time

    About Eflow GlobalEflow Global is a leading provider of Regtech cloud solutions to Investment firms.We are a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job DescriptionWe are seeking a highly skilled Technical Support Specialist to join our dynamic team.As the first point of contact for our clients, you will provide...


  • Reading, Reading, United Kingdom Mercury Systems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will be responsible for providing technical support to our customers and internal teams, ensuring the highest level of quality and customer satisfaction.Key ResponsibilitiesProvide technical...


  • Reading, Reading, United Kingdom eflow Global Full time

    About Eflow GlobalEflow Global is a leading provider of Regtech cloud solutions to Investment firms. We are a rapidly expanding company with a strong focus on innovation and customer satisfaction.Job SummaryWe are seeking a talented Technical Support Specialist to join our dynamic team. As the first point of contact for our clients, you will provide...


  • Reading, Reading, United Kingdom Carbon60 Full time

    Position OverviewTECHNICAL SUPPORT SPECIALISTCarbon60 is seeking to hire a Technical Support Specialist for a prominent utilities organization.POSITION: Technical Support SpecialistSALARY:£14 per hour, approximately £27,000 annually (PAYE)EMPLOYMENT TYPE: 6-month contract with potential for extensionWORK LOCATION: Reading (RH1)WORKING HOURS: Full-time, 37...


  • Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional support to our customers while ensuring the safe and efficient delivery of our services.Key ResponsibilitiesCustomer Support: Manage...


  • Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers while ensuring the safe and efficient delivery of our services.Key ResponsibilitiesManage complex customer...


  • Reading, Reading, United Kingdom Thames Water Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers while ensuring the safe and efficient delivery of our services.Key ResponsibilitiesManage complex customer...


  • Reading, Reading, United Kingdom FirstGroup Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at FirstGroup. As a key member of our technical support team, you will play a critical role in ensuring the smooth operation of our rolling stock and train software.Key ResponsibilitiesProvide advanced technical support and fault finding for rolling stock and train...