Customer Support Specialist
6 days ago
Job Summary
We are seeking a highly skilled and experienced Customer Support Specialist to join our team at Mercury Systems. As a key member of our Quality team, you will be responsible for providing technical support to our customers and internal teams, ensuring the highest level of quality and customer satisfaction.
Key Responsibilities
- Provide technical expertise and support to customers and internal teams on complex technical issues.
- Lead technical analysis and problem-solving to resolve customer issues and improve product quality.
- Collaborate with cross-functional teams to develop and implement quality improvement initiatives.
- Develop and maintain technical documentation and knowledge base to support customer support efforts.
- Participate in root cause analysis and corrective actions to improve product quality and reduce customer complaints.
Requirements
- University degree in science or engineering (BA/BS) or higher.
- At least 2 years' experience in electronics manufacturing or repair, preferably in the aerospace, space, and defense industry.
- English spoken and written.
- EASA Part 145 Certifying Staff Member (when authorized).
What We Offer
- Flexible working hours and remote work options.
- Opportunities for professional growth and development.
- Collaborative and dynamic work environment.
- Competitive salary and benefits package.
About Mercury Systems
Mercury Systems is a leading provider of trusted, secure mission-critical technologies to the aerospace and defense industries. We are committed to innovation and customer satisfaction, and we are seeking talented individuals to join our team.
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