Current jobs related to Customer Support Specialist - Reading, Reading - Point of Rental Software
-
Customer Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
3 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll provide exceptional application and business support to our customers, ensuring they receive the best possible experience with our rental software.Key Responsibilities:Provide...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a key member of our support team, you'll provide exceptional application and business support to our customers, ensuring they receive the best possible experience with our rental software.Key Responsibilities:Provide...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Evertz Microsystems Limited Full timeJoin Our Team as a Customer Support SpecialistEvertz Microsystems Limited is a world-leading company in the design of innovative broadcast equipment. We are currently recruiting for our Customer Support team at our UK-based office in Winnersh Triangle, Reading.About the RoleWe are looking for a skilled and enthusiastic engineer or technician with a passion...
-
Customer Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Evertz Microsystems Limited Full timeJoin Our Team as a Customer Support SpecialistEvertz Microsystems Limited is a world-leading company in the design of innovative broadcast equipment. We are currently recruiting for our Customer Support team at our UK-based office in Winnersh Triangle, Reading.About the RoleWe are looking for a skilled and enthusiastic engineer or technician with a passion...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we're committed to empowering our customers and employees through principled decision-making, innovative products, and strategies, and care for all we meet.The ideal candidate will provide...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we're committed to empowering our customers and employees through principled decision-making, innovative products, and strategies, and care for all we meet.The ideal candidate will provide...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we empower our customers and employees through principled decision making, innovative products, and care for all we meet.The ideal candidate will provide application/business support to our...
-
Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we empower our customers and employees through principled decision making, innovative products, and care for all we meet.The ideal candidate will provide application/business support to our...
Customer Support Specialist
2 months ago
As a leader in rental software solutions, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental Software is searching for an individual who exhibits these values and will be an ambassador of them in the field.
About the RoleThe Technical Support Specialist provides application/business support to our customers. When the specialist becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician.
Key Responsibilities- Provide technical support to external customers and colleagues, ensuring an excellent level of service
- Log, prioritize, and act on support requests via our CRM system, ensuring timely updates and effective problem reporting
- Ensure that the CRM system is updated in a timely manner, allowing for monitoring of support status and effective problem reporting
- Perform daily tasks according to agreed procedures and within Service Level Agreements (SLAs)
- Identify trends and critical issues, escalating them to other team members or management as required
- Be proactive in identifying areas for improvement and bring ideas to the attention of relevant personnel, assisting in the development of Service Desk procedures and knowledge base
- Document software features and business processes for use as knowledge base articles or customer fact sheets
- Treat all customers and colleagues with respect, demonstrating a commitment to our Equal Opportunities Policy
- Participate in testing of new releases of our products
- Languages: English
- Experience in 1st Line Support or Server Support role
- Fast learner
- Knowledge of SQL Server, Server 2003 and 2008, and Terminal Services (RDP), as well as PC/client Operating Systems, is an advantage
- Windows server shares and permissions
- A successful track record in application support
- Windows networking troubleshooting, including Firewalls, DNS, DHCP, and TCP/IP
- A strong knowledge of Microsoft environments and proficient problem-solving skills
- Good customer service skills and confidence on the phone
- Enthusiasm for technical challenges
- A strong desire to learn and explore new areas of technology
- Patient mind for troubleshooting under pressure
- Excellent communication and customer service skills are essential
- Excellent attention to detail
- Able to follow processes
- Willingness to learn and develop skills
- Relevant languages: German, Dutch, French, Italian, Spanish, and Portuguese
- IIS
- Crystal Reports
- SQL Server and a basic understanding of TSQL queries
- Accounting systems, including Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer, and Access Dimensions
- Experience with mobile data devices
- Hire industry terminology and business concepts
- General business processes (accounting, purchasing, sales, etc.)
Full-Time, Base Salary. Monday to Friday, Day Shift.
Point of Rental Software is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. Point of Rental Software is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.
