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Customer Support Specialist
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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
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Customer Support Specialist
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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
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Customer Support Specialist
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Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
4 weeks ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistWe are seeking a highly skilled Customer Support Specialist to join our team at Point of Rental Software. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide telephone and email support to external...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we're committed to empowering our customers and employees through principled decision-making, innovative products, and strategies, and care for all we meet.The ideal candidate will provide...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we're committed to empowering our customers and employees through principled decision-making, innovative products, and strategies, and care for all we meet.The ideal candidate will provide...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we empower our customers and employees through principled decision making, innovative products, and care for all we meet.The ideal candidate will provide application/business support to our...
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Customer Support Specialist
1 month ago
Reading, Reading, United Kingdom Point of Rental Software Full timeJob Title: Customer Support SpecialistAt Point of Rental Software, we're seeking a skilled Customer Support Specialist to join our team. As a leader in rental software, we empower our customers and employees through principled decision making, innovative products, and care for all we meet.The ideal candidate will provide application/business support to our...
Customer Support Specialist
2 months ago
We are seeking a highly skilled and motivated Customer Support Specialist to join our team at Thames Water. As a key member of our customer service team, you will play a vital role in providing exceptional service to our customers while ensuring the safe and efficient delivery of our services.
Key Responsibilities- Manage complex customer inquiries related to wastewater services, utilizing your technical expertise to resolve issues and provide solutions.
- Collaborate with contact center agents to deliver first-class customer resolutions, utilizing phone calls and video capabilities to address customer concerns.
- Handle day-to-day inbound customer inquiries, including issues related to pollution and internal/external flooding.
- Utilize various communication channels to accurately assess customer problems, determine necessary follow-up actions, and provide self-help solutions.
- Contribute valuable insights to improve our customer service processes and drive continuous improvement.
This is a hybrid role, requiring a minimum of one day per week in the office, with the remainder of the time working remotely. You will be expected to work a standard Monday to Friday schedule, with occasional flexibility to accommodate business needs.
Requirements- Technical Experience: a strong understanding of water/wastewater services and pollution management.
- Ability to explain technical issues to customers in simple, non-technical language.
- Comfort interacting with customers, colleagues, and teams across the business, including Operational Service Centre Customer Agents, network engineers, and Lanes colleagues.
- Basic knowledge of Excel, PowerPoint, Word, and MS Teams. Experience with the Salesforce WFM platform is beneficial but not essential.
- Salary from £26,000 to £35,000 per annum, depending on skills and experience.
- Annual Leave - 24 days holiday per year, increasing to 28 with length of service (plus bank holidays).
- Contributory pension - Defined Contribution - Maximum of 12% - 2x employee contribution.
- Personal Medical Assessments - Open to all once a year.
- Wider benefits scheme, including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
