Customer Support Specialist

7 days ago


Reading, Reading, United Kingdom Insight Select Ltd Full time
Job Description

Insight Select Ltd is seeking a highly skilled Customer Service Advisor to join their team on a permanent basis. As a key member of the customer-facing team, you will be responsible for providing exceptional customer service and support to internal and external clients.

Key Responsibilities:
  • Customer Service: Act as the first point of contact for any internal and external related queries, providing timely and professional support to customers.
  • Order Processing: Process customer orders and quotes through the internal database, ensuring accuracy and efficiency.
  • Pre- and Post-Sale Support: Provide pre- and post-sale customer support, addressing customer queries and concerns in a professional and timely manner.
  • Administration: Perform general administration tasks associated with the role, including data entry and record-keeping.
  • Quality Assurance: Ensure all customer queries are handled professionally and in a timely manner, maintaining high standards of customer service.
Essential Skillset:
  • Office Experience: At least 6 months experience in an office setting, with a proven track record of providing excellent customer service.
  • Communication Skills: Professional telephone manner, excellent communication skills, written and verbal, with the ability to communicate complex information in a clear and concise manner.
  • Technical Skills: Proficient with Microsoft Packages, with the ability to learn and adapt to new systems and technologies.
  • Organisation and Time Management: Highly organised, with excellent time management skills, able to prioritise tasks and meet deadlines.
  • Punctuality: Punctual, with a strong commitment to attendance and reliability.
Package:
  • Salary: £20,000 - £24,000 (dependent on experience)
  • Working Hours: Monday – Friday, 9am – 5:30pm
  • Working Arrangements: Reading, Hybrid working following from training/probation / 2 days in the office, 3 days from home
  • Benefits: Excellent social events, free parking onsite


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