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Technical Support Specialist

2 months ago

Reading, Reading, United Kingdom IGEL Technology Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at IGEL Technology. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers and partners, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities
  • Provide technical assistance to customers and partners via phone, email, and other communication channels.
  • Troubleshoot and resolve technical issues related to our products and services.
  • Collaborate with cross-functional teams to identify and resolve complex technical issues.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in training and development programs to stay up-to-date with the latest technologies and industry trends.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in technical support or a related field.
  • Strong technical skills, including knowledge of operating systems, networking, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.