Collections Administrator

2 weeks ago

BurtonOnTrent, United Kingdom Close Brothers Group Full time

**OVERALL SUMMARY**

Join the Close Brothers Asset Finance & Leasing (CBAFL) team where you will be responsible for assisting with the management and collection of arrears cases. You will be trained on the current system and your collection skills will be developed to ensure they achieve the results required to succeed.

**RESPONSIBILITIES**
- Collection of overdue accounts as agreed with the Collections Supervisor/Manager.
- Correspond daily with customers both verbally and in writing.
- Advise and regularly update relevant staff of any significant collections case and its progress.
- Reschedule customer agreements when appropriate and agreed.
- Liaise with insurance companies, repossession agents, legal representation, Insolvency Practitioners and other members of the CBAFL team.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.

**WE WOULD LOVE TO HEAR FROM YOU IF**:

- You have good telephone manner.
- You have excellent verbal, written and interpersonal skills with a strong customer service focus.
- You have the ability to adapt working styles depending on customers and situations.
- You'll have a proactive mindset and strong initiative.
- You are highly numerate with a strong analytical ability.

**IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU**:

- Have prior experience in a collections environment.
- Have experience in an asset finance or financial services environment.
- Have experience of using Alfa software.

**ABOUT US**

Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.

**To find out more about life at Close Brothers**:
**To find out more about our benefits**:
**To find out more about our commitment to creating an inclusive environment**:
Our Responsibility - Diversity and inclusion ¦ Close Brothers Group

LI-TW1 #LI-CBAFL #LI-onsite

**The Company**

Founded in 1987 Close Brothers Asset Finance has grown and expanded, and now has multiple offices across the UK including our head office in Wimbledon, as well as offices in Chester, Burton, Glasgow, Sidcup and Manchester.

We remain focused on markets and services we know and understand. We have developed long-term relationships with our customers to fully understand their intricate business operations in order to support their long-term growth.

We remain committed to our traditional values of service, expertise and relationships alongside teamwork, integrity and prudence, to help the people and business of Britain thrive over the long term.

**Inclusion**

**The Benefits**

**Private medical**

**Discounted health checks**

**Stakeholder pension contribution**

**Gym discounts**

**Cycle to work scheme**

**Save As You Earn scheme**

**Purchase additional holiday**

**Charity & Sustainable work**

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

To find out more detail please follow the link below:
Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic and environmental challenges facing our business, employees and customers, now and into the future.

To find out more detail please follow the link below:

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