HR Administrator
7 months ago
We are looking for **HR Administrator** to join our HR Team.
In your role you will be providing an efficient, accurate and confidential administrative service to the HR team, shops and head office departments ensuring that processes are adhered to and all queries are responded to in a timely and professional manner.
**Working at Waterstones**
At Waterstones, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked, helping out in our lovely Café Ws, or keeping the wheels turning efficiently behind the scenes. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one).
**Responsibilities Include**:
- Provide first line contact for all HR administration queries.
- To proactively manage the central inboxes, resolving all queries in a professional and timely manner and escalating where necessary
- Accurately input employee data on HR Information Systems, e.g. for new employees, employee transfers, salary and benefit changes and leavers
- Process payroll changes on a monthly basis and meet payroll deadlines
- Support on-boarding of new hires, including preparation of contracts, offer letters, starter packs
- Produce documentation for any contractual changes including change of hours, job title changes, allowance changes etc.
- Support HR operational processes by providing administration services to the HR Team e.g. mail merging pensions comms letters
- To actively suggest, seek approval and implement internal admin process improvements that support a more efficient, business focused and consistent HR operational service
- To assist HR colleagues in the day to day work of the Human Resources department
- Produce reports including monthly new starters, allowances, weekly and monthly leavers etc
- Performing electronic filing accurately and in a timely manner
- Support in the administration of the company’s fleet and any other vehicle related tasks.
- Provide administrative support on end to end recruitment and selection processes where required
- Ensure benefits and rewards are administered timely and accurate, including; long service and discount cards
- Provide general admin support i.e. scanning, processing invoices, collecting post etc.
**Key Skills and Experience**:
- Prior experience of successfully and consistently delivering a quality administration service
- Prior experience in HR environment preferred/ dealing with confidential & sensitive information
- Proficient in the use of Microsoft Word and Excel
- Experience with using HR Information Systems
**Personal Profile**:
- Strong organisational skills with clear ability to prioritise workload
- Ability to build effective working relationships with colleagues, managers, employees and external contacts
- Demonstrates excellent attention to detail and delivers accurate work first time round
- Strong customer service ethic
- Enjoys being part of a team
- Uses appropriate discretion when dealing with confidential employee information
- Ability to work logically to resolve problems and able to use initiative
- Critical thinker
**Job Types**: Full-time, Permanent
**Salary**: Up to £26,500.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Burton-On-Trent: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Human resources: 1 year (preferred)
Work Location: Hybrid remote in Burton-On-Trent
Reference ID: HR Admin
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