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Collections Agent
2 weeks ago
**COLLECTIONS AGENT**
**BURTON-ON-TRENT**
**Up to £27,000 + BONUS + BENEFITS**
A thriving Financial Institution based in Burton on Trent is looking for a Collections Agent to join their fast-paced, exciting team.
**ABOUT THE ROLE**
The Collections Administrator will be responsible for the collection of overdue accounts and ensuring all cases are actioned effectively and efficiently.
**BENEFITS**
Enjoy a great work-life balance with 25 days annual leave (plus bank holidays). Some extra benefits include employee discounts, health care packages, holiday purchase schemes, season ticket loans, cycle to work schemes and much more
**RESPONSIBILITIES**
As a Collections Agent your key duties will include:
- Working with the Collections Manager and collecting on overdue accounts
- Liaising with 3rd parties such as insurance companies, repossession agents, legal and sales representatives
- Providing updates on arrear cases and preparing reports when required
- Allocating monies and administering direct debits
**REQUIRED SKILLS & EXPERIENCE**
To be considered for the role of Collections Agent**,** you must have:
- Educated to GCSE level with passes in Maths & English as a minimum
- Previous Debt Collections or Complaints experience is preferred but not essential, happy to consider someone with previous phone-based customer service experience
- Excellent communication and relationship building skills
- Problem solver
- Ability to multi-task and prioritise during busy periods
- Ability to work independently as well as part of a team
**NEXT STEPS**
Why wait? Don’t miss out
**Job Types**: Full-time, Permanent
**Benefits**:
- Additional leave
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Do you have previous debt collections or complaint handling experience?
- Are you educated to GCSE or equivalent with passes in Maths & English?
- Do you have an excellent telephone manner?
Work Location: In person
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