Membership Consultant

3 months ago

London, United Kingdom Lanserhof at The Arts Club Full time

**Membership Consultant**

**Reports to**: Membership & Communications Manager

**Terms**: Full time 40 hours per week

**Location**: Lanserhof at The Arts Club, 17-18 Dover Street, London

**ABOUT US**

Lanserhof at The Arts Club will be the ultimate longevity facility in London, enabling both Members of London’s premier private Members club and clients of Lanserhof direct access to some of the world’s foremost medical experts and cutting-edge treatments. The medical facility will be led by Lanserhofs’ multi-award-winning team of Doctors and health professionals.

**JOB SUMMARY**:
We are looking for a professional and experienced sales person with a passion for health and wellbeing. You must have excellent communication skills both written and verbal and be incredibly organised. Your role will be to showcase our unique facilities and services to prospective members, your passion for wellness will be evident as you describe our range of services and memberships. You will naturally build rapport and enjoy developing lasting client relationships in person. You will work closely with and support the Membership and Communications Manager in all aspects of their work.

**KEY RESPONSIBILITIES**:

- Be the first point of contact with all potential members; responding to initial enquiries in a timely manner, conducting tours and promoting services.
- Ability to promote different membership packages to VIP/ HNW individuals/ groups and be motivated to achieve targets throughout the year.
- Register all leads/ enquiries on the members’ database to track progress to show conversion rate from enquiry to sale of memberships.
- Build strong relationships with existing members by responding to queries and meeting with members to understand their requirements and needs; ensuring that service standards are maintained and exceptional service is provided.
- Support and work closely with the Membership Manager on member communication and implementation of rules/membership details and daily and daily operational procedures are adhered to at all times
- Work with the Membership Manager to complete membership renewals process
- Attend regular new members introductory meetings with the internal team.
- Liaise with other departments to ensure a smooth journey for all members
- Conduct Club Induction with members to go through operational aspects of the Club
- Manage members health journey, book inductions and follow up on health journey, assist with member scheduels and adhoc bookings
- Create monthly report on Membership performance and provide to Membership Manager.
- Carry out member surveys and share feedback with departments; manage complaints and liaise with department to resolve member issue.
- Assist the Membership Manager with planning and running member events and attend membership events to build rapour with members.
- Be fully conversant of all services offered throughout the business
- Maintain strict confidentiality of members information at all times

**Other Duties**

The post holder may from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery. It is expected that requests from the business will not be unreasonably refused.

**REQUIREMENTS**:
**Essential**
- Outgoing personality with excellent communication and strong interpersonal skills
- Strong organisational skills
- Assertive, articulate and polite
- Previous luxury customer service experience
- Good general Education
- Good timekeeping and prepared to be flexible to meet the needs of the service
- Good attention to detail and high level of accuracy
- Ability to work on own initiative as well as part of a team
- Ability to form good working relations and adaptable to work within a multidisciplinary team
- Good problem solving skills
- Ability to remain calm when under pressure
- IT Literate

**Desirable**
- Previous experience working in a luxury private medical or wellness environment
- Experience dealing with VIP’s and HNW individuals
- Degree educated

**Benefits**
- Competitive Salary and Membership incentive scheme
- Excellent working environment in a busy modern state of the art medical and gym facility
- Rewards and Benefits Package with length of service

**Job Types**: Full-time, Permanent

Pay: From £28,000.00 per year

**Benefits**:

- Canteen
- Company events
- Discounted or free food
- Employee discount
- Free fitness classes
- Health & wellbeing programme
- On-site gym
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Sales: 2 years (preferred)
- providing high end Customer service: 3 years (preferred)

Work Location: In person

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