Insurance Claims and Offences Advisor

3 months ago


Hatfield, United Kingdom Ocado Group Full time

**_Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status._**

**About Us**

**About the role**
This is an exciting opportunity to work in a fast paced, dynamic environment within the UK's largest dedicated online grocery retailer and technology business. You will be part of the Insurance team who are responsible for all aspects of Insurance within Ocado. This team also deals with parking violations, accidents and damage to property.
You will be responsible for a variety of claims in relation to road traffic and property damage and look after your own caseload of claims delivering an exceptional service each time. You will also be assisting colleagues in processing and inputting parking tickets into our system.

**Accountabilities**
- Effective management of customer queries and complaints
- Deal with telephone enquiries and help manage expectations
- Inputting data into our system relating to parking tickets
- Liaising with our depots providing evidence of parking/traffic violations

***

**About you**
- Previous experience within insurance and/or customer service would be beneficial but not essential
- Demonstrate the capability of dealing with a high-volume caseload
- Attention to detail

**What we offer you**
Our employee benefits are designed for you, we care about people, and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.
- 30 days 'working from anywhere in the world' policy
- Wellbeing support through dedicated apps and an Employee Assistance Programme
- 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
- Pension scheme (various options available including employer contribution matching up to 7%)
- Generous Private Medical Insurance (within the first month of joining)
- Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
- 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements

complete)
- Train Ticket loan (interest-free)
- Cycle to Work Scheme
- Free shuttle bus to and from Hatfield Train Station to the Hatfield offices
- Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
- Opportunity to participate in Sharesave and Buy as You Earn share schemes


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