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Contact Centre Advisor
2 months ago
Please make an application promptly if you are a good match for this role due to high levels of interest.
We work in partnership with a wide range of customers from sectors including automation, plant and tool hire, facility management, retail, manufacturing, construction, agriculture, the public sector and much more. We ensure that waste is stored, managed and disposed of appropriately for our customers in full compliance with the latest regulations.
Our 200 plus employees operate within a fast paced and busy working environment, we work hard but we also enjoy having fun and being part of a team. As a business we have big ambitions; it is an exciting time to be part of Slicker.
Job Purpose
We are looking for a proactive and resilient Contact Centre Advisor to join our highly successful telesales team at our Head Office in Stourport-on-Severn on a minimum fixed term contract for 9 months. The Contact Centre Advisor will need to possess a positive attitude and be an excellent team player. You will be responsible for both inbound and outbound calling and must be able to manage a high workload. This is an exciting opportunity for a target driven sales professional to join a passionate sales team.
Contact Centre Advisor main tasks will include:
Receiving inbound calls
Making daily outbound calls to set targets where necessary
Monitoring live chat
Outbound call projects on marketing campaigns
Working within campaign calls provided by the Manager
Monitor your progress and collate reports to your Manager on progress and success
Maintaining strong internal working relationships
Maintaining personal emails
General daily administration
Apply the Slicker values to your role, “People rarely succeed unless they have Fun in what they are doing.”
Contact Centre Advisor skills & key requirements
Excellent customer service skills
Comfortable working to targets
Proficient user of Microsoft Office (Word, Excel, Outlook)
Excellent written, numerical and verbal communication skills
Great attention to detail
'Go getter' attitude
Team player
Benefits
Sustainability focussed business
Healthcare cash back plan
Perkbox employee discounts
Life insurance
Paid company events
Company pension
Cycle to work scheme
On-site parking
Hours of work
8.30am - 5.00pm
Monday to Friday
40 hours per week
No weekends
Values
The successful candidate will have the ability to demonstrate, understand and apply our workplace values. These are embedded into our business and applicants must evidence their values as part of the application process.
· Smart · Honest · Reliable · Together · Fun ·
Smart – keep it simple and keep doing it better
Honest – be straight with each other and give feedback
Reliable – do what we say we will and tell people if we can’t
Together – work together as one and support each other
Fun – enjoy what we do and have a great time
Slicker Recycling is an equal opportunities employer and will continue to ensure it offers career opportunities without discrimination. Employment positions throughout the Company are filled with the candidates who possess the most appropriate skills and competencies relevant for the particular job role. Slicker Recycling is to treat all employees fairly and equally regardless of gender, sexual orientations, marital status, race, colour, nationality, religion, ethnic or national origin, age, disability or union membership status.
