Contact Centre Advisor

6 months ago


StokeonTrent, United Kingdom Holdcroft Motor Group Full time

Contact Centre Advisor - Stoke-on-Trent

Do you have excellent customer service skills and are looking for a new and exciting challenge?

Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services.

Salary: £22, per annum plus bonus and commission

Location: Head office, Stoke-on-Trent

Hours of work: Monday to Friday, 40 hours a week

Benefits:

Competitive salary, commission and bonus scheme. Employee discount. In house training programme. Colleague referral bonus scheme (up to £1,). 23 days holiday plus bank holidays. Employee assistance programme. Flu jab.

Key responsibilities as a Contact Centre Advisor:

Deal with inbound and outbound calls to provide a high standard of customer service when booking the customers in for services, MOT’s and repairs for the group. Respond quickly and efficiently to customer internet enquiries relating to service and repairs. Proactively contact existing customers to discuss and book their service and MOT requirements. Establish customers drop off and collection requirements or arrange alternative transport where necessary. Ensure service bookings and appointments are managed efficiently and meet set manufacturer criteria. Upsell additional products to customers, such as seasonal products and extras to hit KPI’s.

Required skills as a Contact Centre Advisor:

Ability to achieve targets both individually and as a team. Organised and motivated. Previous experience in a contact centre environment. IT and computer literate and ability to use company systems. Excellent customer service and sales skills. Can confidently handle conflicting demands Friendly and professional manner.
  • Contact Centre Advisor

    5 months ago


    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum plus bonus and...

  • Contact Centre Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom Advantis Full time

    **Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to...

  • Contact Centre Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor - Stoke-on-Trent** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: up to £29,000 OTE Location: Head...

  • Contact Centre Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor - Stoke-on-Trent** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,400 per annum plus bonus and...

  • Contact Centre Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum plus bonus and...

  • Contact Centre Advisor

    5 months ago


    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor - part-time** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum (pro rata) plus bonus...

  • Contact Centre Advisor

    6 months ago


    Stoke-on-Trent, United Kingdom AAH Pharmaceuticals Full time

    **About The Role**: **About the role** As a Contact Centre Advisor at AAH, your main responsibility will be to promptly answer inbound calls from customers and colleagues across the UK. Working within given targets will be a key focus of this role, whist always offering excellent customer service You will take new orders over the phone and deal with order...


  • Stoke-on-Trent, United Kingdom Vodafone Full time

    **Contact Centre Sales Advisor - Stoke On Trent**: Location: Stoke-on-Trent Contact Centre **Salary**: £22,652 Basic Salary plus uncapped commission and Vodafone benefits Hours: 37.5 hours a week - Monday to Sunday **Who We Are** We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    Job OverviewVodafone UK empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability, and customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.Key Benefits:Proud to be certified as a Great Place to Work and committed to...


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    **Type**: Permanent and temporary vacancies available. Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Trent & Dove could be the perfect place for you to start your new career! **We are people...


  • Burton-On-Trent, United Kingdom TRENT & DOVE HOUSING Full time

    Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Trent & Dove could be the perfect place for you to start your new career! **We are people who care about people!** This is an exciting...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    About the RoleWe're seeking a highly skilled and experienced Sales Team Manager to lead our Contact Centre sales team. As a key member of our leadership team, you'll be responsible for driving sales performance, coaching and developing your team, and ensuring exceptional customer service.Key ResponsibilitiesManage a team of sales advisors, providing...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time

    About the RoleWe're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. Our focus on innovation, sustainability, and customer loyalty drives us to leverage cutting-edge technology and offer products and services that enhance communication and improve lives.Key ResponsibilitiesLead...


  • Stoke-on-Trent, United Kingdom Vodafone Full time

    Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.  At Vodafone UK,...


  • Stoke-on-Trent, United Kingdom CCP Full time

    We are delighted to be working with an existing client who are a leading UK specialist healthcare provider as they look to recruit a passionate Contact Centre Supervisor to join their Stoke based office. The successful Contact Centre Supervisor will demonstrate extensive knowledge and experience in call centre functions along with a willingness to deliver...


  • Stoke-on-Trent, United Kingdom Vodafone Full time

    **Contact Centre Sales Adviser**: Location: Stoke-on-Trent Contact Centre - Office Based **Salary**: £22,652 Basic Salary plus uncapped commission and Vodafone benefits Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm **Who We Are** We’re a global technology communications company that empowers people and...

  • Customer Advisor

    5 months ago


    Stoke-on-Trent, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr. This is a telephony...

  • Sales Adviser

    5 months ago


    Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Contact Centre Sales Adviser - Stoke-on-Trent Job Title: Sales Adviser - Stoke-on-Trent Location: Stoke-on-Trent Contact Centre - Office Based **Salary**: £24,640 plus uncapped commission Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm Because of the nature of our business you need to be 18 or...

  • Sales Adviser

    5 months ago


    Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Contact Centre Sales Adviser - Stoke-on-Trent Job Title: Sales Adviser - Stoke-on-Trent Location: Stoke-on-Trent Contact Centre - Office Based **Salary**: £24,640 plus uncapped commission Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm Because of the nature of our business you need to be 18 or...

  • Sales Adviser

    5 months ago


    Stoke-on-Trent, United Kingdom Vodafone Full time

    At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. **Where**: You will be based in our newly refurbished Contact Centre in...