Contact Center Supervisor
3 months ago
We are delighted to be working with an existing client who are a leading UK specialist healthcare provider as they look to recruit a passionate Contact Centre Supervisor to join their Stoke based office.
The successful Contact Centre Supervisor will demonstrate extensive knowledge and experience in call centre functions along with a willingness to deliver excellence. You will have the ability to take positive action to ensure the team meets customers and companies’ standards.
To be considered for this role, you will need to have a successful background in leading a customer service team, be analytically minded as well as coaching and developing employees. You will need to have an attentive approach to everything you do and influence this onto your team.
**Experience, Skills, and Knowledge**:
- Able to use own initiative and solve problems.
- Willing and flexible to respond positively to challenges.
- Previous call centre/contact centre experience.
- Excellent organisational skills and attention to detail.
- Excellent customer service skills
- Able to work under pressure and to deadlines.
- Positive and upbeat attitude
- Reliable team player who can effectively work in challenging circumstances.
- Ability to lead a team of customer service advisors in a high-volume contact centre
**Must Have**:Minimum of 2 years of experience in a supervisory role in a multi-channel contact centre environment.
**Desirable**:Experience in a sales environment.
**Salary**: £25,000-£26,000
**Combination of shifts**:M-F 8-4, 9-5, 10-6 and 1 in 4 Saturdays 9-4.
**Location**: Stoke, Head Office
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability
Application question(s):
- Have you got 2 years of experience in a supervisory role in a multi-channel contact centre environment?
- Have you got experience in a sales environment?
Work Location: In person
Reference ID: BH-1010
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