Contact Center Supervisor

3 months ago


StokeonTrent, United Kingdom CCP Full time

We are delighted to be working with an existing client who are a leading UK specialist healthcare provider as they look to recruit a passionate Contact Centre Supervisor to join their Stoke based office.

The successful Contact Centre Supervisor will demonstrate extensive knowledge and experience in call centre functions along with a willingness to deliver excellence. You will have the ability to take positive action to ensure the team meets customers and companies’ standards.

To be considered for this role, you will need to have a successful background in leading a customer service team, be analytically minded as well as coaching and developing employees. You will need to have an attentive approach to everything you do and influence this onto your team.

**Experience, Skills, and Knowledge**:

- Able to use own initiative and solve problems.
- Willing and flexible to respond positively to challenges.
- Previous call centre/contact centre experience.
- Excellent organisational skills and attention to detail.
- Excellent customer service skills
- Able to work under pressure and to deadlines.
- Positive and upbeat attitude
- Reliable team player who can effectively work in challenging circumstances.
- Ability to lead a team of customer service advisors in a high-volume contact centre

**Must Have**:Minimum of 2 years of experience in a supervisory role in a multi-channel contact centre environment.

**Desirable**:Experience in a sales environment.

**Salary**: £25,000-£26,000
**Combination of shifts**:M-F 8-4, 9-5, 10-6 and 1 in 4 Saturdays 9-4.
**Location**: Stoke, Head Office

**Salary**: £25,000.00-£26,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Application question(s):

- Have you got 2 years of experience in a supervisory role in a multi-channel contact centre environment?
- Have you got experience in a sales environment?

Work Location: In person

Reference ID: BH-1010



  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom We Manage Jobs(WMJobs) Full time

    Job Summary:We are seeking a dedicated and passionate individual to join our team as a Saturday Staff Member. As a Family Contact Supervisor, you will play a vital role in ensuring the safety and well-being of children and families during supervised contact sessions.Key Responsibilities:Supervise and support family contact sessions to a high standard,...


  • Walton-on-Thames, Surrey, United Kingdom KiddyKare Ltd Full time

    Position OverviewKiddyKare Ltd is on the lookout for a Childcare Center Supervisor to lead our vibrant team.Our establishment is renowned for its diverse range of enriching activities, which include musical and physical development programs, Culinary Exploration, Active Play, Enchanting Mathematics, Language Foundations, and Developmental Milestones.The...

  • Contact Officer

    1 week ago


    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Make a Difference in Children's Lives: Contact Supervisor (3 Months + Ongoing)Do you have a passion for supporting children and families? Are you a reliable and caring individual who enjoys working in a team environment?Stoke-On-Trent City Council are seeking a dedicated Family Time Supervisor to join their team. In this role, you will play a vital role in...

  • Contact Officer

    2 weeks ago


    Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    Make a Difference in Children's Lives: Contact Supervisor (3 Months + Ongoing) Do you have a passion for supporting children and families? Are you a reliable and caring individual who enjoys working in a team environment? Stoke-On-Trent City Council are seeking a dedicated Family Time Supervisor to join their team. In this role, you will play a vital...


  • Walton-on-Thames, Surrey, United Kingdom KiddyKare Ltd Full time

    Position OverviewKiddyKare Ltd is on the lookout for a committed Supervisor to lead a nurturing environment. The childcare center provides a range of stimulating activities including music, movement sessions, culinary experiences, numeracy, language development, and more.The Supervisor will manage the daily functions of their team and collaborate closely...


  • Ratcliffe on the Wreake, Leicestershire, United Kingdom MorePeople Full time

    Garden Center Supervisor We invite you to explore an exciting opportunity as outlined below. Location: Lincolnshire Salary: £negotiable This is your chance to influence the growth and development of a vibrant nursery. Join a dedicated team in a dynamic environment where your contributions will be valued. Role Overview: In this position, you will...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom MorePeople Full time

    Seasonal Plant Supervisor at MorePeopleCompetitive SalaryAre you enthusiastic about horticulture? Do you possess the skills to guide a team through peak gardening periods? If this resonates with you, we encourage you to explore this opportunity.About MorePeopleMorePeople is a prominent player in the garden center sector, recognized for our commitment to...


  • Stoke-on-Trent, United Kingdom Parent- Help Ltd Full time

    **Are you an**: - Independent Social Worker - Contact supervisor - Nursery staff - Support Worker - Teaching Assistant - Or have experience of working with children or vulnerable individuals. **We want you!** Location: Buckinghamshire (Aylesbury, High Wycombe, Amersham and surrounding areas) Parent-Help, a leading organization providing social work...

  • Shift Supervisor

    3 months ago


    Stoke-on-Trent, United Kingdom Starbucks Full time

    **Compensation: £11.20 regardless of age** From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our part-time and full-time supervisors. **Some of the Perks from working at Starbucks** - Comprehensive training (including coffee knowledge!) - Free bag of coffee each week - Headspace...

  • Shift Supervisor

    3 months ago


    Stoke-on-Trent, United Kingdom Starbucks Full time

    **Compensation: £11.20 regardless of age** From free coffee to competitive pay, Starbucks is proud to offer a comprehensive compensation and benefits package to our part-time and full-time supervisors. **Some of the Perks from working at Starbucks** - Comprehensive training (including coffee knowledge!) - Free bag of coffee each week - Headspace...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom St Peter's Academy Full time

    Join our dedicated team as a Cover Supervisor. Position Overview: We are seeking a committed and dynamic individual to take on the role of Cover Supervisor. This position is designed for those who are passionate about supporting student learning and maintaining a positive classroom environment. Key Responsibilities: Supervise classes during the...

  • Care Team Supervisor

    3 weeks ago


    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CareTech Group Full time

    Position: Care Team SupervisorLocation: Hanley Stoke on TrentEmployment Type: Full Time - 35 hours per weekQualifications: Level 2 in health and social care or commitment to pursue Level 3 in health and social careAbout CareTech Group: We are a dedicated care organization focused on delivering exceptional support to adults. Our mission is to empower...

  • Maintenance Supervisor

    3 months ago


    Stoke-on-Trent, United Kingdom ATA Recruitment Ltd Full time

    **Maintenance Supervisor**: - Location- Stoke-on-Trent- Job Type- Permanent- Salary- £48000 - 48000 per year Overtime, Pension, Training- Contact Sam Walley- Call 07788 367 821- Reference SW/MSAWMaintenance Supervisor **Salary**: £48,000 + Bespoke training on the latest automation + Paid overtime up to double time Location: Stoke-On-Trent Shift...

  • Door Supervisor

    3 months ago


    Stoke-on-Trent, United Kingdom security&stewards nottingham ltd Full time

    #####DOOR SUPERVISORS WANTED##### Security & Stewards UK are recruiting in your area now! We are happy to announce due to extra work loads that we are now seeking extra staff to fulfil job vacancies throughout the East Midlands and beyond. We are looking for people who have good communication skills, Can work on there own initiative and not be afraid to...

  • Supervisor

    4 months ago


    Stoke-on-Trent, United Kingdom McColl's Retail Group Full time

    **Job role description**: Retail Store Supervisor We’re currently looking for enthusiastic and engaging people to join our Store team. Here at McColls we pride ourselves on being the second largest multiple convenience operator in the UK. Our continued success depends entirely on the dedication of our store teams. As a Supervisor you will support the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom St Peter's Academy Full time

    We are excited to announce a vacancy for a Classroom Coverage Supervisor to join our dedicated team. Role Overview: As a Classroom Coverage Supervisor, you will play a vital role in maintaining the continuity of education during the absence of the regular class teacher. Your responsibilities will include managing student behavior and providing...

  • Cover Supervisor

    2 days ago


    Stoke-on-Trent, United Kingdom Academics Ltd Full time

    Responsibilities of a Cover Supervisor Cover Supervisors (can also be known as Supply Teachers) are used in secondary schools to provide cover for a class when a teacher is not available. They are employed on a flexible basis and their main responsibility is to manage classroom behaviours and to ensure that all students remain on task. If you are looking...

  • Site Supervisor

    3 months ago


    Stoke-on-Trent, United Kingdom RJS Waste Management Ltd Full time

    **RJS Waste Management UK Ltd** Since 2012, RJS Waste Management UK has provided South East England with asbestos surveys and removals as well as hazardous waste disposal, strip-out works, demolition and site clearance services. We are proud of our commitment to customer service which includes giving the highest quality waste management services to our...

  • Sia Door Supervisor

    3 months ago


    Stoke-on-Trent, United Kingdom Hudson Security Services Full time

    **Shift Pattern**: **Friday 20:00 - 01:00** **Saturday 20:00 - 01:00** Hudson Security Services is a family business, looking to recruit one experienced Door Supervisor to join our team to cover Friday and Saturday evenings. The venue is in Cheadle, please check you can travel to the area before applying. Reporting to the Security Operations Manager, the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Sanctuary Group Full time

    At Sanctuary Care, we take pride in being a not-for-profit organization dedicated to providing exceptional care homes where individuals are treated with the utmost dignity and respect. Our mission is to exceed the standard expectations of care by enriching the lives of our residents, their families, and our dedicated staff. Position: Residential Care Team...