Customer Contact Centre Advisor

3 months ago

BurtonOnTrent, United Kingdom TRENT & DOVE HOUSING Full time

**Type**: Permanent and temporary vacancies available.

Are you an active listener who has a passion for helping others?
Are you a problem solver who challenges the norm to inspire new ideas?
Have you ever thought about using these skills for customer service?

If so, Trent & Dove could be the perfect place for you to start your new career

**We are people who care about people**

This is an exciting opportunity to join our busy and high performing friendly Customer Services team, as we embark on finding out more about what matters to our customers and how we can continue to improve the service we offer.

We are looking for someone who is customer focused and a confident problem-solver.

**What will I be responsible for doing?**

As our customer service advisor, you will provide a high
- quality customer and administration service experience and in return will receive a salary of £22, 628 per annum plus excellent benefits

You will be working to team KPIs as well as yours individually.

One of the great things about this role is having the opportunity to make a real difference for every customer. Whether it’s diagnosing a repair or dealing with something a little more complex (like antisocial behaviour) we believe every contact counts and you will be supported to provide first call resolution whenever possible.

This is a hybrid position (after 3 months training in the office) which has flexibility to support work life balance.

You will work from the office 2-3 times a week and the remaining days from home.

**We are passionate improvers, difference makers and relationship builders.**

We are looking to recruit a customer focused, people focused team player with excellent communication and people skills to join our customer service team.

The team resolve queries at the first point of contact, so you will be fielding a wide variety of enquiries from tenants, applicants and external customers and take a proactive approach to ensuring high customer satisfaction. We treat all contact with respect and value our relationships.

You will be trained to provide advice to residents, and you will make sure customers feel like the number one priority and are fully informed throughout each call.

To succeed in this role, we're looking for great communicators with a pro-active approach and high attention to detail. Whether you're new to working in a contact centre, or a seasoned pro, we'll help you reach your potential.

For your first three months the role will focus on training and developing your skills in customer service, and in developing basic knowledge to help you begin to deal with customer queries.

**To be successful in a Customer Service Advisor role, the skills/ability you will need are**:

- Experience of working in a Customer Service/contact centre environment.
- Ability to always maintain a high degree of confidentiality when dealing with sensitive information.
- Excellent attention to detail and accuracy.
- The ability to multi task
- Excellent IT skills, especially Microsoft Outlook, Word and Excel.
- Able to work from our head office at least 2-3 times a week following the initial training period.
- To be able to adapt to changes in processes within the team

**Salary**: Up to £22,628.00 per year

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Burton-On-Trent

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