Contact Centre Advisor

7 months ago

StokeonTrent, United Kingdom AAH Pharmaceuticals Full time

**About The Role**:
**About the role**

As a Contact Centre Advisor at AAH, your main responsibility will be to promptly answer inbound calls from customers and colleagues across the UK. Working within given targets will be a key focus of this role, whist always offering excellent customer service

You will take new orders over the phone and deal with order queries and complaints, ensuring that any complaints are handled through the appropriate channels and are resolved in a timely manner. Together we will continue to deliver an efficient, safe and vital healthcare service to our customers.

**Why AAH?**

AAH are the leading medical supplier in the UK, we impact millions of people across thousands of UK communities. From our network of branches, we distribute lifesaving medicines twice daily to pharmacies, hospitals and GP’s. We work collectively to make a difference. We don’t believe in standing still, which is why we are investing in our future by transforming our branch network to ensure timely and safe delivery of our valued good. By working for AAH, you’ll have access to training and development programmes at all stages of your career through one of our many pathways; whether it’s a step into management, a regional role, or even at our Head office - the opportunities are endless.

Our ability to shape the future of healthcare depends on the passion and hard work of our people. In return for performing your role the benefits you will receive are;

20 Days Annual Leave - rising by 1 day per years service up to 25 days.
Market leading maternity, paternity and adoption leave

Full support from our employee assistance programme including a health and well-being app
Up to 50% staff discount at LloydsPharmacy in store and online

This is a full time role working Monday - Friday 10am - 6pm.

**About You**: To be successful in this position, you will need to be very much a ‘people person’, a strong communicator and be able to work in a fast-paced environment. Experience in a call centre or customer service environment is desirable and the ability to communicate well is essential.
**About Us**:
Every day, millions of people rely on AAH Pharmaceuticals to deliver their medicines. We are the UK's leading wholesaler and distributor of pharmaceutical and healthcare product, serving pharmacies, hospitals and doctors nationwide. We offer services across the whole supply chain, from medicines manufacturers to delivery to the end consumer, supplying a full range of healthcare products including ethicals, generics, PIs and OTCs.

We are defined by our ICARE values and we pride ourselves on being an equal opportunities employer, committed to diversity & inclusion, taking a person-centred approach to our interview process that is fair and free from both discrimination and bias. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our talent acquisition team.

  • Contact Centre Advisor

    6 months ago

    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum plus bonus and...

  • Contact Centre Advisor

    6 months ago

    Stoke-on-Trent, United Kingdom Advantis Full time

    **Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to...

  • Contact Centre Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor - Stoke-on-Trent** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: up to £29,000 OTE Location: Head...

  • Contact Centre Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor - Stoke-on-Trent** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,400 per annum plus bonus and...

  • Contact Centre Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum plus bonus and...

  • Contact Centre Advisor

    6 months ago

    Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Contact Centre Advisor - part-time** Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. **Salary**: £22,000 per annum (pro rata) plus bonus...

  • Contact Centre Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Holdcroft Motor Group Full time

    Contact Centre Advisor - Stoke-on-Trent Do you have excellent customer service skills and are looking for a new and exciting challenge? Providing support and assistance as part of our After Sales Team, you will book our customers in for service and MOT suggesting suitable aftercare products or services. Salary: £22, per annum plus bonus and commission...

  • Stoke Contact Centre Advisor

    2 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom BT Group Full time

    Key ResponsibilitiesThe successful candidate for this Stoke Contact Centre Advisor role will be responsible for:Providing exceptional customer service via phone callsGuiding customers through the connection processAddressing initial queries and resolving any issues that may ariseWith a competitive salary of £25,267.00 per annum and benefits like online GP...

  • Contact Centre Advisor

    4 weeks ago

    Walton-on-Thames, Surrey, United Kingdom Grand Union Full time

    About the RoleWe're looking for a skilled Customer Contact Advisor to join our team, who will be responsible for handling customer inquiries and resolving issues in a timely and efficient manner. As a Customer Contact Advisor, you will work closely with our customers to understand their needs and provide them with the support they require.The ideal candidate...

  • Contact Centre Sales Team Manager

    2 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    Who We Are We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.  At Vodafone UK,...

  • Customer Advisor

    6 months ago

    Stoke-on-Trent, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Single Justice Service Line. This is a temporary role for 5 months, Monday to Friday with the service line open between 9.00am to 5.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr. This is a telephony...

  • Sales Adviser

    6 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Contact Centre Sales Adviser - Stoke-on-Trent Job Title: Sales Adviser - Stoke-on-Trent Location: Stoke-on-Trent Contact Centre - Office Based **Salary**: £24,640 plus uncapped commission Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm Because of the nature of our business you need to be 18 or...

  • Sales Adviser

    6 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    Job Title: Contact Centre Sales Adviser - Stoke-on-Trent Job Title: Sales Adviser - Stoke-on-Trent Location: Stoke-on-Trent Contact Centre - Office Based **Salary**: £24,640 plus uncapped commission Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm Because of the nature of our business you need to be 18 or...

  • Sales Adviser

    6 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. **Where**: You will be based in our newly refurbished Contact Centre in...

  • Customer Service Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Fox Morris Group Full time

    **Customer Service Advisor - Stoke on Trent City Council** **3 - 6+ Month Ongoing Contract** **Rate - Negotiable - Please send your CV with the rate of pay you require!** **Essentials**: - Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care. **Job Role**: - To provide...

  • Contact Centre Inbound Sales Adviser

    6 months ago

    Stoke-on-Trent, United Kingdom Vodafone Full time

    Location: Stoke-on-Trent Contact Centre - Office Based **Salary**: £22,652 Working Hours: Full Time 37.5 hours a week - Monday to Sunday between the hours of 8am and 8pm We are recruiting for March induction dates **Who We Are** We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a...

  • Motus Van Centre Stoke Service Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Volkswagen Commercial Vehicles Apprenticeships Full time

    One in every nine vans sold in the UK is a Volkswagen Commercial Vehicle. Dependable, Partnership and Economical. These are the brand values of Volkswagen Commercial Vehicles. With a vehicle range that includes the iconic camper van to our more modern Amarok’s and transporters, it’s no wonder our customers are loyal supporters of our brand. We are...

  • Customer Advisor

    7 months ago

    Stoke-on-Trent, United Kingdom Brook Street Full time

    My Public Sector Client based in Hanley, Stoke on Trent, is looking for a number of Customer Advisors to support their Divorce Service Line. This is a temporary role for 12 months, Monday to Friday with the service line open between 10.00am to 6.00pm, 37.00 hours a week. This role is fully onsite and will be paying £11.88 p/hr. You will provide an...

  • Uk Customer Service Advisor

    6 days ago

    Stoke-on-Trent, United Kingdom Portmeirion Group Limited Full time

    UK Customer Service Advisor Location: London Road, Stoke on Trent, Staffordshire Contract: Permanent Salary: Competitive Hours: Full time Are you ready to infuse your enthusiasm into a role that makes a difference?Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future.At Portmeirion Group, we're not just...

  • UK Customer Service Advisor

    1 week ago

    Stoke-on-Trent, United Kingdom CV-Library Full time

    UK Customer Service Advisor Location: London Road, Stoke on Trent, Staffordshire Contract: Permanent Salary: Competitive Hours: Full time Are you ready to infuse your enthusiasm into a role that makes a difference?  Picture this: a dynamic team, a global brand, and a purpose that revolves around crafting a better future.  At Portmeirion Group,...