Customer Service Advisor

7 months ago

StokeonTrent, United Kingdom Fox Morris Group Full time

**Customer Service Advisor - Stoke on Trent City Council**

**3 - 6+ Month Ongoing Contract**

**Rate - Negotiable - Please send your CV with the rate of pay you require**

**Essentials**:

- Relevant experience in a customer services/call centre/office environment or dealing with customers, commitment to quality customer care.

**Job Role**:

- To provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service.
- To provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service.
- To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries
- Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements

**If you are interested, please send across an up-to-date CV and outline your availability/notice period/rate you are seeking and confirm you would like to be represented by Fox Morris Group for this position.**

If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee**.**

**IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE.**

**Please note: We do not hold CV’s on file without first speaking with you.**

**Job Type**: Temporary contract
Contract length: 3-6 months

**Salary**: £13.30 per hour

Flexible Language Requirement:

- English not required

**Experience**:

- Customer Service Advisor: 1 year (required)
- Local authority / Housing association: 1 year (required)

Work Location: In person

Reference ID: CSA - SC

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