Contact Centre Advisor

2 months ago

StokeonTrent, United Kingdom Advantis Full time

**Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work**

**Salary** **- £22,000 plus BONUS of £2400 OTE per annum**

**Opening Hours - Between 8am-7pm Monday to Friday and 8.30am-1pm on Saturdays**

**Working Hours - Flexible shift patterns - including rotational, Early’s, Late’s and 4-day weeks.**

**Our next induction dates will be - April 17th, May 2ndand May 22nd**

**The rewards**:

- Earn while you learn £500 bonus paid after the first 3 months
- 33 days holiday, including bank holidays
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- Shifts that offer you flexibility and time to do the things that are important to you outside work
- An Employee Assistance Programme offering support to help look after your health and wellbeing
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Get discounted bus fare with First Bus commuter club
- Free onsite parking and a short walk from Stoke station
- Pension scheme, career development and long service awards
- Casual dress, regular social events and free tea and coffee

**The role**:
As a Contact Centre Advisor, you will be responsible for handling inbound and outbound calls to collect overdue payments and arrange payment plans. To be successful as a Contact Centre Advisor you will quickly determine and understand the needs of our customers and help them reach the best and fairest resolution for their circumstances.

Working in a team of 15 specialists you’ll collaborate and share best practice techniques to help you to build your problem solving and negotiation skills even further. As a Contact Centre Advisor, you will demonstrate expert listening and questioning skills, you’ll support our customers by providing tailored affordable payment solutions to help them on the road to financial recovery.

By joining us as a Contact Centre Advisor you’ll launch your career in financial services and we’ll provide you with in-depth induction training where you’ll quickly become an expert on the credit industry, our bespoke systems, and clients. You’ll gain a recognised Credit Services Association Accreditation which we’ll help you keep updated annually. And following the completion of your probation we’ll help you to develop your skills even further and for those who want to progress, create the right opportunities. And with over 95% of our Team Managers made up of Contact Centre Advisors we’re keen in identifying talented people and helping them move to the next level.

**The skills you’ll need**:

- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Expert listening and effective communication skills
- Self-motivation and seeks to achieve targets
- Proven customer service experience

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CC-000001

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