Contact Centre Advisors

2 weeks ago

StokeonTrent, United Kingdom Meridian Business Support Full time
We are looking for Contact Centre Advisors to join our client’s customer contact team based in Stock-on-Trent (ST7) for a 12-week period, were offering:
  • Immediate Start
  • Competitive Hourly Rate
  • Shift Pattern: Monday to Friday (no weekend working)
  • Shift Pattern: 09:00 – 17:00
  • Weekly pay & Online payslips
  • A friendly and helpful Meridian team to support you with any queries at any time
  • Full company training provided & continual support within the role
  • Free on-site parking
As a Contact Centre Advisor, you will  be supporting the current team through a busy period, by working through orders in the group mailbox, updating the system to process these through and keeping Excel Data bases up to date, and occasionally answer in-bound calls from their customers to provide order support. We are looking for you to have previous experience in  Administration, customer service or Call Handler to work as a Contact Centre Advisor, so you can confidently navigate the Salesforce system, excel data base and support the in-bound calls. Contact Centre Advisor – Attributes Needed:
  • Strong Administrative Skills: Previous experience in administration, including managing group mailboxes, processing orders, and updating systems efficiently.
  • Customer Service Expertise: Proven track record in customer service or call handling roles, adept at addressing customer inquiries and providing order support over the phone.
  • Detail-Oriented and Organised: Ability to manage multiple tasks with precision, ensuring that orders are processed correctly and databases are kept up to date.
  • Effective Communication: Excellent verbal and written communication skills, ensuring clear and professional interactions with customers and team members.
PLEASE APPLY ONLINE TODAY & THE TEAM WILL BE IN TOUCHWould also suit: Customer Service Advisor, Admin, Administrator, Assistant, Office, call centre, call handler, customer service, advisor, contact centre The location of the job is in Stoke-on-trent (ST7)and you will need to be able to get to this location on your own accord

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