Hmcts Contact Centre Advisor

3 months ago

StokeonTrent, United Kingdom Advantis Full time

**Advantis is a leading debt collection company located in an historic grade 2 listed building in the heart of the city of Stoke-On-Trent. Our clients are some of the UK’s largest Utility, Retail and Government bodies. We have over 200 people across our teams who are all energetic, caring and have a good sense of humour, making us a great place to work**

**Salary
- £22,000 plus BONUS of £3000 OTE per annum**

**Shift Pattern -**

**Week 1** Monday - Friday 8am - 4.30pm (4 days) Saturday 8am - 5.30pm

**Week 2** Monday - Friday 8am - 4.30pm (4 days) and Saturday 9.30am - 7pm

This shift pattern includes a lieu day off in the week.

**The rewards**:

- Earn why you learn £500 bonus paid after the first 3 months
- 33 days holiday, including bank holidays
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- Shifts that offer you flexibility and time to do the things that are important to you outside work
- An Employee Assistant Programme offering support to help look after your health and wellbeing
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Get discounted bus fayre with First Bus commuter club
- Free onsite parking and a short walk from Stoke station
- Pension scheme, career development and long service awards

Casual dress, regular social events and free tea and coffee

**The role**:
We are looking for exceptional and motivated personalities to join our growing contact centre. As a HMCTS agent you will be acting on behalf of Her Majesty’s Courts and Tribunal Services.

Through both inbound and outbound calling you will provide professional support. Providing debt guidance to our customers always ensuring you find the best and fair solution for them. Including helping customers to pay off their debts, to resolving complex enquiries.

Your customer service skills, confidence in being able to problem solve and personal resilience will be essential in maintaining our expectations of exceptional levels of service. Your active listening skills and negotiation techniques will ensure that the right outcome is achieved for both our customer and for our clients every time.

To ensure that you are able to meet and maintain our high standards full induction training will be provided and further ongoing coaching and support.

**The skills you’ll need**:

- Demonstrate pride in helping others
- Being assertive and compassionate
- Project a positive and friendly attitude
- Expert listening and effective communication skills
- Self-motivation and seeks to achieve targets
- Proven customer service experience

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Casual dress
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

Reference ID: CC-000001

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